Springer book section import error (error id: D785407927)

geoffriley · August 20, 2018

Hi Adam,

I've not attempted to import individual sections of a book for a while, but this morning the occasion arrived.

I'm using:
¤ Zotero 5.0.55
¤ Zotero Connector 5.0.40
¤ Chrome 68.0.0.3440.106 (Official Build) (64-bit)
¤ Ubuntu 16.04.4 LTS

URL: https://link-springer-com.libezproxy.open.ac.uk/book/10.1007/978-3-319-54413-7

When I attempt to 'Save to Zotero (Springer Link)' icon I get the item selector. I select a few items and click OK.

The 'saving to…' box pops up for a couple of seconds and then vanishes having saved nothing.

All droppings in debug report D785407927.

If you need more details, please let me know.

Kind regards,
Geoff

adamsmith · August 20, 2018

Have you checked 9. here? https://www.zotero.org/support/troubleshooting_translator_issues

@dstillman could you please check the debug?

geoffriley · August 20, 2018

Thanks for the pointer Adam… I've spent a while playing with cookies now.

I ensured that cookies are all allowed on the page, but to make sure I cleared it out and re-set the privs: no blocking of scripts or cookies. That didn't appear to make any difference though. However, when I switched off the proxy, everything came through quite happily so it looks like there could be an interaction with the proxying. Strange.

I'm afraid I've spent too long on this right now (deadlines looming!) but I'll have another play in a couple of weeks when my dissertation is done. I'm just picking off a few last minute references when I hit this and thought I should bring it to the teams attention in case it was important. I don't know how I would have coped without this wonderful tool over the last few years, I'm still a very happy customer. :)

Kind regards,
Geoff

adamsmith · August 21, 2018

I'd like to hear what Dan finds in the debug, but given that this works for me through the proxy, I'm guessing open university has something misspecified.

adomasven · August 21, 2018

(3)(+0000001): Translate: Beginning translation with RIS

(3)(+0000000): Translate: RIS: Dropping line outside of RIS record: <H1>404 Not found</H1>

What do you see if you try to open https://citation-needed-springer-com.libezproxy.open.ac.uk/v2/references/10.1007/978-3-319-54413-7_9?format=refman&flavour=citation ?

geoffriley · August 21, 2018

https://citation-needed-springer-com.libezproxy.open.ac.uk/v2/references/10.1007/978-3-319-54413-7_9?format=refman&flavour=citation
Returns a 302 Moved temporarily to…
https://login.libezproxy.open.ac.uk/v2/references/10.1007/978-3-319-54413-7_9?format=refman&flavour=citation
which returns 404 Not found

geoffriley · August 21, 2018

Trying without the proxy, (https://citation-needed.springer.com/v2/references/10.1007/978-3-319-54413-7_9?format=refman&flavour=citation) returns the RIS file correctly.