Citation not posting in Word properly

My creating citation/bibliography and copying and pasting to Word is not pasting properly. It is giving me "(Kelley, Ulin, & McGuire, 2018)." I redownloaded Zotero and the connector. Any ideas?
  • What style are you using?
  • Apa 6th edition
  • That citation is a correct APA 6th edition citation. Or do you mean you want to create the bibliography? In that case, make sure to select "Bibliography" not "Citation" in the "Create Bibliography" dialog
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