Upgrade StorageSync problem without error
Hello,
I'm having a sync problem in my group and I am not sure how to solve it. In my group (three members) sync works fine for two people. But the third person has issues. She is a member of our group, she is logged in with her account but sync does not work. She can see the group folder, but it is empty. There is no error code or red exclamation mark or anything else, it seems to work fine, but there are no items (or subfolders) in her list. The same thing happens when she checks her library online.
Any ideas?
Thank you and with best wishes,
Johannes
I'm having a sync problem in my group and I am not sure how to solve it. In my group (three members) sync works fine for two people. But the third person has issues. She is a member of our group, she is logged in with her account but sync does not work. She can see the group folder, but it is empty. There is no error code or red exclamation mark or anything else, it seems to work fine, but there are no items (or subfolders) in her list. The same thing happens when she checks her library online.
Any ideas?
Thank you and with best wishes,
Johannes
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She has the latest version and she can't see any articles online as well. She is listed as a current member when I check the group...