Report ID 66114065 Sync problem

machadorobert
Zotero displays a sync problem (red exclamation point). This problem seemed to start when I was attempting to drag and drop a file from a network location into Zotero. That file was then deleted by me, perhaps before it had been saved?
Thanks for your help!
Report ID 66114065
  • dstillman
    Could we see a Debug ID (different from a Report ID) for a sync attempt that fails?
  • machadorobert
    I just repeated the error and submitted with Debug ID D548093078. Do you need me also to copy and paste anything from the Debug here? (Sorry for the newbie question, I've never had a problem with Z before and had to seek assistance, in like 10 yrs?)
  • dstillman
    You're trying to upload a couple of 6 GB files, and there's currently a file size limit of 4 GB. We'll be able to support such files in a future version, but at the moment it's not possible. (We'll try to show a clearer error message in the meantime.)
  • machadorobert
    Thank you for your help. The files are no longer in my Z panel. I had sent them to the trash and emptied the trash. Closed/restarted Z multiple times. Rebooted computer. The problem persists. Any ideas?
  • dstillman
    I’d have to see another Debug ID.
  • machadorobert
    I found and removed the larger files that were causing the sync problem. Thank you! I hadn't known about this 4GB file limit. Being able to include larger files in my Z library for remote access to me is so useful/important and one of the reasons why I purchase the unlimited account. Do you have any guess about when Z might be able to support such files? (1 yr, 5 yrs?...). I'm trying to figure out what next to do. Any estimate/speculation I'll appreciate. Thanks again.
  • machadorobert
    Hi Dan, Being able to include larger files in my Z library for remote access to me is so useful/important and one of the reasons why I purchased the unlimited account. Do you have any guess about when Z might be able to support such files? I'm trying to figure out what next to do. Any estimate/speculation I'll appreciate. Thanks again.
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