Upgrade StorageHow can I solve this?
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getPreferenceElement@chrome://global/content/bindings/preferences.xml:1228:11
userChangedValue@chrome://global/content/bindings/preferences.xml:1276:25
onxblcommand@chrome://global/content/bindings/preferences.xml:1315:9
[JavaScript Error: "执行本操作前您需要插入引文。"]
[JavaScript Error: "您需要将光标放在 Zotero 引文上才能进行编辑。"]
[JavaScript Error: "执行本操作前您需要插入引文。"]
[JavaScript Error: "执行本操作前您需要插入引文。"]
[JavaScript Error: "CSL error
TypeError: this.registry.citationreg.citationById[c[0]] is undefined
citationID=jzpzz0GW
noteIndex=0
atarray citationsPre index 0, from citation at document position 86"]
version => 5.0.44, platform => Win32, oscpu => Windows NT 6.3; WOW64, locale => zh-CN, appName => Zotero, appVersion => 5.0.44, extensions => Zotero LibreOffice Integration (5.0.12.SA.5.0.44, extension), Zotero Word for Windows Integration (5.0.8.SA.5.0.44, extension), Shockwave Flash (27.0.0.130, plugin, disabled)
getPreferenceElement@chrome://global/content/bindings/preferences.xml:1228:11
userChangedValue@chrome://global/content/bindings/preferences.xml:1276:25
onxblcommand@chrome://global/content/bindings/preferences.xml:1315:9
[JavaScript Error: "执行本操作前您需要插入引文。"]
[JavaScript Error: "您需要将光标放在 Zotero 引文上才能进行编辑。"]
[JavaScript Error: "执行本操作前您需要插入引文。"]
[JavaScript Error: "执行本操作前您需要插入引文。"]
[JavaScript Error: "CSL error
TypeError: this.registry.citationreg.citationById[c[0]] is undefined
citationID=jzpzz0GW
noteIndex=0
atarray citationsPre index 0, from citation at document position 86"]
version => 5.0.44, platform => Win32, oscpu => Windows NT 6.3; WOW64, locale => zh-CN, appName => Zotero, appVersion => 5.0.44, extensions => Zotero LibreOffice Integration (5.0.12.SA.5.0.44, extension), Zotero Word for Windows Integration (5.0.8.SA.5.0.44, extension), Shockwave Flash (27.0.0.130, plugin, disabled)
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dstillmanIf you're getting an error while using the word processor plugin, follow the Debugging Broken Documents steps and, if possible, send us a broken snippet of the document as explained in Step 8.
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fbennett@dstillman, @adomasven A Juris-M user has reported the same error. I'm trying to get a sample from there too.
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fbennettI have heard back from our Juris-M user that experienced the Word crash. A copy of the document is not available, unfortunately, but I do have a bit of news. The issue was connected to Track Changes in the document. After accepting changes, the document began functioning again.
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