Upgrade Storage"code is not defined" error
Hi,
I'm working on a Word document, and today it will not allow me to add or edit a Zotero citation. First, it gave the "cannot connect, please open Zotero" message even though Zotero was already open. I tried restarting Zotero, reinstalling the Word plugin, and restarting my computer.
After those steps, I received a different error message from the Word plugin:
Zotero experienced an error updating your document.
code is not defined
When I clicked over to Zotero, I got the spinning wheel and then a similar error message saying there was a Zotero integration error: code is not defined.
Background:
> I was having tons of problems with Excel and day before yesterday uninstalled and reinstalled Microsoft Office. I have not had problems since, and did work on this document after that.
> Track changes is not enabled
> I am running Word 15.41, High Sierra 10.13.2, and Zotero 5.0.35 (beta)
I submitted a report:
Report ID: 1109544001
Thank you!
I'm working on a Word document, and today it will not allow me to add or edit a Zotero citation. First, it gave the "cannot connect, please open Zotero" message even though Zotero was already open. I tried restarting Zotero, reinstalling the Word plugin, and restarting my computer.
After those steps, I received a different error message from the Word plugin:
Zotero experienced an error updating your document.
code is not defined
When I clicked over to Zotero, I got the spinning wheel and then a similar error message saying there was a Zotero integration error: code is not defined.
Background:
> I was having tons of problems with Excel and day before yesterday uninstalled and reinstalled Microsoft Office. I have not had problems since, and did work on this document after that.
> Track changes is not enabled
> I am running Word 15.41, High Sierra 10.13.2, and Zotero 5.0.35 (beta)
I submitted a report:
Report ID: 1109544001
Thank you!
(Also, make sure to _not_ update Word to the most recent 16.9 version)
Can you remind me how I would turn that off and/or downgrade to the last stable version?
And yes - I just saw all the problems with the Word update minutes before I was prompted to install it! I'll definitely hold off and alert my colleagues as well.