The Zotero sync server did not accept your username and password

dstillman
This discussion was created from comments split from: Synchronisation Zotero.
  • nperk
    I don't read French, but I'm also having issues syncing my local version to my online account? I know my password works because I just used it to login here. Could it be because my institution is preventing me from syncing? here is the message i get when I hit the sync icon on my local version:

    The Zotero sync server did not accept your username and password.

    Please check that you have entered your zotero.org login information correctly in the Zotero sync preferences.
  • dstillman
    (Better to start new threads for sync issues. They're not usually related.)

    That message generally means what it says. Clear the username and password fields completely, restart Zotero for good measure, and then try again. Also make sure you're using the latest version of Zotero (currently 5.0.33), though that shouldn't matter.
  • nperk
    Thanks for your help. It's working now.

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