[5.0 Beta] items are not displaying in the middle panel
Hi, this has been a recurrent problem recently that goes away if I restart Zotero.
Sometimes, and I don't know what triggers it, if I click on a folder, although the rightmost pane will say how many items there are in the folder, the folder itself appears blank - though sometimes random clicking will select an item but then it can't be deselected. Going back to 'my library' doesn't solve the problem. A restart does.
Report id. :: 234446870
Zotero 5.0-beta.167+b732a82
Windows 10
updated to .169, same problem
report id. 1106580021
When reporting errors, do we need to include things like version and OS any more? I've just noticed it looks like they're part of the report that gets uploaded.
Sometimes, and I don't know what triggers it, if I click on a folder, although the rightmost pane will say how many items there are in the folder, the folder itself appears blank - though sometimes random clicking will select an item but then it can't be deselected. Going back to 'my library' doesn't solve the problem. A restart does.
Report id. :: 234446870
Zotero 5.0-beta.167+b732a82
Windows 10
updated to .169, same problem
report id. 1106580021
When reporting errors, do we need to include things like version and OS any more? I've just noticed it looks like they're part of the report that gets uploaded.
456180813
Time after time, the Zotero developers and volunteer experts ask for as much information as possible about the nature of the problem (with screen capture images or movies if possible), what was done immediately before the problem appeared, other software that was running, browser and Zotero plug-ins, and more. While the report ID will provide a snapshot of some of the needed information, it may not be enough. Sometimes, just the reporter's forum post can be enough information for someone to recognize the problem and help resolve the issue immediately. Some of the more active problem-solvers here do not have quick access to the problem report text. In those cases they need help to place themselves in front of your screen and understand the full nature of your trouble. Understanding the full nature of a problem is especially important when a problem is uncommon or intermittent, as in your case.
Please try to closely follow the recommended guidelines for reporting problems:
https://www.zotero.org/support/reporting_problems
My machine's plenty fast enough, and I know the difference between a 'waiting for something to load' and 'damn it something's gone wrong'. It's an absolutely intermittent bug that I've found no reliable way of reproducing. And fyi it's Windows 10 and Zotero 5.0-beta.176+d8fed09
So to answer your question, Jon, yes, please do keep including it.
That said, this is indeed an error that devs will need to look at.
(@DWL-SDCA -- the type of details we need depend a fair bit who posts. Jon has been using Zotero for >10 years and posting and beta testing here for years, so there's no need to make sure, e.g., he isn't misunderstanding basic Zotero functionality or using terms confusingly. Particularly for beta testing, we don't want to make reporting to cumbersome).
I had a saved search for a creator and I changed the creator in the search and hey bad presto, nothing showing in the middle pane. A restart of Zotero fixes the problem.
Report id. 623585864
Zotero 5.0.18-beta.1+a15b23e35
Linux Mint 18.2
report id. 1249961059
Zotero 5.0.24-beta.5+4e717a093
Linux Mint 18.2
Still haven't figured out how to reliably get this to happen, as it seems to occur whenever it feels like it.
What seems to trigger it is if I copy an entry that I've searched for into a new folder - but by no means every time.
report id. 1582030870
[JavaScript Error: "uncaught exception: 2147500034" {file: "chrome://zotero/content/xpcom/integration.js" line: 239}]
[JavaScript Error: "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsITreeSelection.toggleSelect]" {file: "chrome://zotero/content/xpcom/itemTreeView.js" line: 2109}]
[JavaScript Error: "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsITreeSelection.toggleSelect]" {file: "chrome://zotero/content/xpcom/itemTreeView.js" line: 2109}]
1513167662758 addons.update-checker WARN Update manifest for zoteroOpenOfficeIntegration@zotero.org did not contain an updates property
version => 5.0.31-beta.3+341d4f169, platform => Linux x86_64, oscpu => Linux x86_64, locale => en-US, appName => Zotero, appVersion => 5.0.31-beta.3+341d4f169, extensions => Zotero LibreOffice Integration (5.0.8.SA.5.0.31-beta.3+341d4f169, extension), Shockwave Flash (28.0.0.126, plugin)
report id: 1640112262
Zotero 5.0.34-beta.1+5fcac10db
This time what triggered it was changing a saved search
report id: 1855590979
Just out of curiosity I did an error report
1569185641
and this error
[JavaScript Error: "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsITreeSelection.select]" {file: "chrome://zotero/content/xpcom/itemTreeView.js" line: 1874}]
is still happening, but it doesn't (so far) seem to be stopping Zotero from working.
Zotero 5.0.34-beta.3+2baa53754
report id 282538424
version => 5.0.34-beta.4+fdb9e2007
It seems like you're getting this to happen very easily, though. Could you say more about exactly what you're doing to trigger it? Does a sync need to be going, or are you seeing it just in the context of a saved search? If the latter, are you clicking away before the saved search completes? Is there always an item edit involved?
OK, finally have a set of steps that reliably reproduces the error. It doesn't seem to be sync related.
I have a saved search folder that searches for a term in Creator, Tag, Title and Publication.
I select this folder.
I then do a quick search in the folder, in this case for a book chapter title.
I then drag the book chapter into a top level folder.
I then click on that folder.
Previously that would have been when Zotero failed to display the contents of the folder, whereas now it does after a brief pause (and if I look at Report Errors, then the temTreeView.js error has been logged).
There may have been other ways to trigger this when it first happened, but those steps are reproducible now.
Just to check, I restarted Zotero did a quick search on My Library, copied the book chapter into a folder and that produces the error
report id 1039882523
The Debug ID is D746827449.
We'll see what we can do (and hopefully improve performance generally with large libraries), but at least the crashing appears to be fixed for now.