Lost most data between Firefox add-on and standalone
I was using the standalone version a while ago, then switched to the Firefox add-on. Initially, that transition seemed to work well, but then I started having sync errors and then received errors that my files cannot be located. I can view the parent items, but not most the PDF's attached to them.
With the new 5.0 version, I hoped this could be corrected, but to no avail. I would appreciate if someone could help me solve this problem.
With the new 5.0 version, I hoped this could be corrected, but to no avail. I would appreciate if someone could help me solve this problem.
https://www.zotero.org/support/reporting_problems
On my web account, I can see that PDF files are registered under parent items, but I am unable to view or download those files when I click on "attachment details".
the folder would likely be in a hidden path, you'd typically have to specify in searches to include public folders.
Thank you.
I'm also not following this: there appear to be some missing words here that play a rather crucial role.
Finally, there is another Zotero folder I found hidden. Directory: Users/myusername/~library/application support/Zotero. Are these the folders you suggested me to find? Or is there another _old_Zotero directory?
2) The first two folders (Zotero and Zotero-Old) each have subfolders called "Storage". And these have several documents in them. Among these documents within the "storage" folder, I am unable to locate several of the files I am able to view within the Zotero application. To give an example, in my Zotero standalone, I see a parent item X that has a PDF file Y attached to it. When I try to open that PDF file Y, program gives me error that the file must have been removed. When I search for that file Y, using Finder within "storage" folders, I am unable to find anything. This essentially is my problem. I have lost all those files and unable to locate them anywhere.
3) In the third Zotero folder I found within a hidden path (Users/myusername/~library/application support/Zotero), there is no "storage" folder, but only a "profiles" folder.
But you may also just not be finding them in the folder for whatever reason. I'd try this:
1. go to Zotero-old/storage and select all + copy
2. go to Zotero/storage and paste
3. There will likely be a bunch of conflicts -- you want to "Skip" on those
That will restore all files that were in your pre-Zotero 5 back-up that may have gotten lost during the upgrade.
I describe the most likely scenario of what happened above, but I don't see any other places you could look for the files than those three folders. It's also a bit tricky because we have no idea how long this goes back.