I can not access Zotero. Don't know why. An "Alert" is preventing me. Help.
I've been using Zotero for close to a year and today find that I can not access it. I'm receiving an "Alert. There was an error starting Zotero" that I can't get past. Behind this error is a software update, "Update Ready to Install"... referring to Zotero 5.0.25. But I must first hit the "O.k." key on the "Alert" to get to the update and when I do that I get kicked out of Zotero.
If anyone can help me with this, I could appreciate it.
If anyone can help me with this, I could appreciate it.
I got a pop-up screen that showed Zotero icon and asked that I move it into Application folder, which I did. Then when I activated Zotero, the same "Alert" screen came up on top of the "Update Ready to Install" window. When I click "Ok" on the "Alert" popup, Zotero goes away.
https://www.zotero.org/support/reporting_problems#reporting_startup_errors
If that doesn't open a window that lets you copy/submit the error, try -jsconsole instead of -ZoteroDebug, and use Cmd-` (tilde, above Tab) if necessary to bring the Error Console window to the front so you can copy from it.
And then to actually fix this, are you able to press Cmd-` to switch to the update window and then start the update? (If not, there's a fallback plan.)