sync problems

Zotcwb
Zotero is not syncing with the server. The green arrow button in the upper right corner just goes round and round.
  • LiborA
    the first synchronisation is sometimes very long (it is based on the number of items in your colections and the number of attachements).
  • Zotcwb
    Thanks. I do understand, but it has been trying to sync now for about five hours.
  • LiborA
    So, you can try to restart Zotero. Do you use Zotero 5 or 4?
  • Zotcwb
    I use the latest version of zotero5. About five hours ago I rebooted Windows 10 and Zotero.
  • LiborA
    OK. Can you restart provide Debug ID here? In the Help select Debug Output Logging > Restart with Logging Enabled...
    Wait few minutes after Zotero restart and then Disable debugging and Submit an output. Copy the Debug ID to the clipboard and post it here.
  • Zotcwb
    Well, after all that time, and not doing anything, it now appears to have synced. Thanks for help.
  • Zotcwb
    Sorry. It was syncing, so then I followed your directions: Here is the Debug ID: D20490356
  • dstillman
    But is there a problem now? We only need a Debug ID if something's not working.
  • Zotcwb
    Yes. it was syncing - now it's not. I followed the directions of LiborA and here is the debug ID again. D20490356. Thank you.
  • dstillman
    Well, what do you mean by that? That shows a sync in progress. When you submitted it, it looks like it was downloading a very large (300 MB) file, which you can see by pasting 8GIQKGWI into the Zotero search bar in All Fields & Tags mode.
  • Zotcwb
    Yes. I apologize for any confusion. Earlier today when I turned the computer back on and it was syncing, after some time a red exclamation mark was visible beside the green syncing arrow. When I clicked on the exclamation mark it indicated there was a syncing problem. There is no exclamation mark now, and the sync arrow is not spinning. So, I hope the problem is now resolved. If the exclamation mark appears again, then I will certainly let you know. Thank you very much.

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