Cannot login to sync on standalone without losing everything.
I am trying to enter my email and password in the sync options in preferences. When I do so, it tells me that the last time I synced, it was to a different account (my email address), and that if I sync to my new account (it shows my name, but the account uses the same email address) that all my data will be erased.
I tried going through with it but it did as it said it would and erased everything (I backed it all up just before though). I think the change may have occurred when I upgraded my account.
Is there a way to manually remove the sync account association so that I can re-add the credentials?
Zotero Standalone 5.0.17 Windows 10
Thanks in advance.
I tried going through with it but it did as it said it would and erased everything (I backed it all up just before though). I think the change may have occurred when I upgraded my account.
Is there a way to manually remove the sync account association so that I can re-add the credentials?
Zotero Standalone 5.0.17 Windows 10
Thanks in advance.
The behavior was a little different today:
When I started Zotero and went to sync options, it appeared as if logged in correctly, but clicking the sync icon gave me the same popup. Preferences had the option to "Unlink Account", which took me back to the credential fields, but the error continued when I tried to log in. With the debug ID above, I am logging in using my username instead of email but it gives the same error.
I put a screenshot of the dialog window on dropbox.
https://www.dropbox.com/s/x9m8x3tzduknqw1/zotero_error.jpg?dl=0
Thank you for looking into this.
Debug ID: D1865075852
And no worries - I really appreciate how active you are on these forums, and your help with this.
Debug ID: D855838942
You're on to something. I see a different userID# for the previous sync. I may have synced to an old user account before upgrading this one.
For now, the only way to switch accounts and keep data in 5.0 is by using export/import (which resets Date Added/Date Modified and loses links to word processor documents). We'll be adding the ability to change usernames soon, though, so it may be easiest to just sync with the old one for now, and you can rename that to match this one (after renaming this one out of the way) later. If you email storage@zotero.org we can move your storage account to that other one.
Thank you for looking into this.