Word not connecting

grace leinberger
Microsoft Word is not connecting to Zotero and does not show up under preferences. Any suggestions?
  • adamsmith
    Which OS, Zotero, and Word versions?
  • EBoersma
    My word is not connecting as well. Yesterday everything was working ok.

    My versions:
    -Zotero 4.0.29.22
    -Word 2010
    -Windows 10
    - Firefox 55.03
    I have reinstalled the wordplugin version for Zotero 4.0.

    Has something changed? Do I need to upgrade to Zotero 5.0?
  • EBoersma
    ps I do have a zotero icon in word, it just does nothing when I try to edit or insert a reference or any other action thru the icon.
  • adomasven
    @EBoersma Does it work in a new document?
  • EBoersma
    no, not in a new nor in an old document
  • adomasven
    Have you tried restarting your computer? If you did, can you submit a Debug ID for clicking the button in the Word Plugin?
  • EBoersma
    I did restart the computer before posting this, but that didn't work.

    Debug ID:
    D834410669.
  • adomasven
    Do you get any error prompt or anything at all in Word when clicking on the extension? You should check macro security settings in Word and make sure that Macros are allowed, at least for add-ins.
  • EBoersma
    Maybe it has something to do the fact that I am using a different computer (as my old vista wasn't working anymore) - so maybe I am missing something that was on my C-drive? [my data are on an external drive).

    I see the Zotero icon in Word, so the add-on is installed, but it doesn't respond when I click it (no prompt).

    As far as I can see my macro's are enabled (I have tried' anable all macro's' & 'Disable all macros except digitally signed macros ') and also the add-ins.

    I am working on an article, so this problem is kind of urgent.

  • EBoersma
    'Zotero.dotm' is active
  • adomasven
    Oh, this might be as simple as installing the word integration extension into firefox.
  • EBoersma
    I am sorry, are you suggesting I have to installl Word for Windows Plugin 3.5.6 ?

    I have done so this several times & restarted firefox and word - it doesn't solve the problem.
  • adomasven
    Does going into Preferences -> Cite -> Word Processor Integration and clicking install do anything? Do you get prompted about successful installation?
  • EBoersma
    yes, I did get 'succesful installation' message.
  • adomasven
    Right, well this really sounds like Word not running Macros at all. If you enable the Developer tab under Word Options -> Customize Ribbon, then go into Developer tab and click Macros, do you see Zotero entries? Do those work?

    If you click Visual Basic in Developer Tab, then double-click "ThisDocument" in the sidebar, type
    Sub Test()
    MsgBox "Test"
    End Sub
    , then go back to the document, click Macros and run "Test", do you get a message box with "Test" written in it?
  • EBoersma
    yes
  • EBoersma
    but when I run a Zotero macro - f.i. 'ZoteroAddEditCitation' - it gives the message that macro's in this project are turned off...
  • adomasven
    When you open a new document with word, do you get a popup or a notification bar at the top asking to enable macros? Do you get the same message in a new document if you go via the Macros dialog?
  • adomasven
    Is Zotero.dotm checked under Developer -> Word Add-ins?
  • EBoersma
    yes to both questions
  • adomasven
    You don't get the popup or notification in new documents to enable macros?

    Could you run through manual installation instructions? You will have to find the word extension in your [Firefox_profile_dir]/extensions.
  • adamsmith
    I thought that was a "yes" on the popup notification?
  • EBoersma
    No I don't.

    I have checked 'Disable all macros except digitally signed macros' in the trustcenter.
  • EBoersma
    Sorry, it was a no on the popup notification an d a yes on the Zotero.dotm being checked in word add-ins
  • adomasven
    edited September 7, 2017
    Okay, if you enable all macros in Word and restart, then go into Macros dialog and try to run a Zotero macro does that work?
  • EBoersma
    I enabled all macro's and it works.
    This is strange, because I tried this before.

    But I don't really like having all macro's enabled.... Any solution?

  • adomasven
    There's add-in specific settings for macro settings in the office trust centre, but at least with Word 2013 they seem to be ignored for some reason and I am not sure what the situation is with Word 2010. The add-on specific options work fine with Word 2016.

    If you disable them with a notification, you will at least get the notification to enable them upon opening Word each time, but I don't think the notification specifies what you are enabling and just enables all macros. But if you don't intend on using Zotero you could ignore it in that case.
  • EBoersma
    oke, I will just do that. Thanks for your assistance!

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