error 003811975 : I can't synce my data on Zotero 5 with my library online bibliotdv

bibliotdv · August 18, 2017

Hi,
As I wanted to synce my datas on Zotero 5 offline with my library online thanks to the Firefox connector, the syncing failed with this error message "Item collection 306 not found" ID 003811975 : . This has just happened although I have already done syncings on Zotero 5 and that I have never had an error message of this type.
Thank you in advance for your help,

dstillman · August 18, 2017

Could you provide a Report ID?

bibliotdv · August 18, 2017

The report ID is 003811975

dstillman · August 18, 2017

That's not a valid Report ID.

bibliotdv · August 18, 2017

Sorry, the report ID is 266505554

dstillman · August 18, 2017

If you restart Zotero, does this go away?

bibliotdv · August 21, 2017

I restart Zotero and everything seems to be all right.
Thanks a lot

bibliotdv · August 24, 2017

Hi,
This error occurs regularly . Last one report ID 696252779. It seems it happens when I delete or rename a collection. If I restart Zotero as you advised me, It works but It is a bit painful because I have a fairly large database and loading is long at each reopening! Do you have a solution?
Thanking you in advance

dstillman · August 24, 2017

We'll look into this, but can you reproduce it reliably through a given set of steps?