OpenOffice plugin problems
My system:
Zotero 1.5b1
Open Office 3.0.1
Zotero.oxt 2.0a2
Ubuntu 9.04 alpha
The problem: When clicking on insert citation or set document preferences, I get the following error:
"An unknown error occurred contacting Zotero. Please use the "report errors" feature from within Zotero (...)"
I checked the following:
- python-uno 3.0.1-5ubuntu1 is installed
- running zotero with debug on shows that zotero starts listening on localhost:50001
- tried removing the plugin and reinstalling, cleared out .openoffice.org folder too
- tried reinstalling firefox plugin
- firefox is not in offline mode
- openoffice does not track changes
So where do I go from here, I need this to work soon, so any help appreciated. One thing I have wondered about: People seem to mention there being multiple entries for the zotero plugin in the OO plugin manager. I see only one, and its not expandable in any way.
Regards.
Tor
Zotero 1.5b1
Open Office 3.0.1
Zotero.oxt 2.0a2
Ubuntu 9.04 alpha
The problem: When clicking on insert citation or set document preferences, I get the following error:
"An unknown error occurred contacting Zotero. Please use the "report errors" feature from within Zotero (...)"
I checked the following:
- python-uno 3.0.1-5ubuntu1 is installed
- running zotero with debug on shows that zotero starts listening on localhost:50001
- tried removing the plugin and reinstalling, cleared out .openoffice.org folder too
- tried reinstalling firefox plugin
- firefox is not in offline mode
- openoffice does not track changes
So where do I go from here, I need this to work soon, so any help appreciated. One thing I have wondered about: People seem to mention there being multiple entries for the zotero plugin in the OO plugin manager. I see only one, and its not expandable in any way.
Regards.
Tor
If you mean when I click on the cite icon in OO, then no theres just the error message that I described above.
Where should I start troubleshooting python? Can I make the OO pluging give me a debug output somehow?
Zotero 1.5b2 or Zotero 1.09 (both result in exactly the same error by OO)
Ubuntu 9.04 beta with all current updates
OpenOffice 3.0.1 (Build: 9379)(ubuntu build) with OO plugin 1.04b
python-uno 1:3.0.1-7ubuntu1
Zotero works fine in firefox.
I start OO while firefox is running.
When I click on the 'insert citation', 'insert bibliography', 'refresh', or 'edit document preferences', I get the following error:
"An error occurred communicating with Zotero. Please ensure Firefox is open and try again."
When I click the 'edit citation' or 'edit bibliography', I get the correct error messages, like 'you are not within a citation' or something like that.
The only error message I get from OpenOffice when it starts up from a console is:
'unable to get gail version number'
but nothing comes up in the console when I click the zotero extension buttons, only the popup window with the errors mentioned above.
I also changed from open java to sun java, but the errors were the same.
I hope we can track this down soon
Nick
I ran openoffice from the console again, and only got the same error:
'unable to get gail version number'
Nick
Failed to load XPCOM component: /usr/lib/xulrunner-1.9.0.8/components/libpyloader.so
Failed to load XPCOM component: /usr/lib/xulrunner-1.9.0.8/components/pyabout.py
I got the error report number: 1164778058
I installed xulrunner, and now the 'Report Errors...' is grayed out, and these files exist, so the above error submission is irrelevant. The OO plugin still doesn't work, with exactly the same error message.
Nick
http://ubuntuforums.org/showthread.php?t=1107854
Perhaps it is related.
My setup:
Zotero 1.5b2
Zotero.oxt 2.0a2
python 2.6.1-1ubuntu7
python-uno 1:3.0.1-7ubuntu1
openoffice.org 1:3.0.1-7ubuntu1
There is no error output relevant to zotero in the debugging output
@Sebastian - my version of python is later than the known bad version from ubuntu.
The localhost http server is starting up, but the OO extension doesn't seem to be connecting to it. I can confirm that the same combination of plugin and OO profile is working in 32 bit intrepid.
strace -o /tmp/strace.log -f -tt -s 512 ooffice
I'm no openoffice expert, and the file is quite huge, so I couldn't figure much out from that.
I use the same versions in Intrepid (Ubuntu 8.10) with latest python updates, and it works fine.
Does anyone know how to get verbose output from the oxt extension? That might help pinpoint the problem.
Ubuntu: Jaunty Beta
OpenOffice 3.0.1
Python 2.6.1+, 2.6.1-0ubuntu9
Python-uno: 3.0.1-7ubuntu1
Zotero Plugin: 2.0a2
Addon: 1.5b2
I get no errors from console when loading OO aside from:
** (soffice:7571): WARNING **: unable to get gail version number
When clicking 'Insert citation' I get:
'An unknown error occurred contacting Zotero. Please use the "Report Errors" feature from within Zotero to report this to the Zotero developers.'
In Zotero, the 'report errors' option is greyed out... Can I get you any more information?
S
Failed to load XPCOM component: /usr/lib/xulrunner-1.9.0.7/components/libpyloader.so
report id 1806329190
Suspect this is an Ubuntu problem, it is beta for a reason :)
Updating stuff, trying to track it down.
Jon.
ran
/usr/lib/firefox-3.0.8/run-mozilla.sh `which ldd` -r /usr/lib/xulrunner-1.9.0.8/components/libpyloader.so
and got
linux-gate.so.1 => (0xb8031000)
libpthread.so.0 => /lib/tls/i686/cmov/libpthread.so.0 (0xb7ffd000)
libxpcom.so => /usr/lib/libxpcom.so (0xb7ff9000)
libxul.so => /usr/lib/libxul.so (0xb739d000)
libplds4.so => /usr/lib/libplds4.so (0xb7399000)
libplc4.so => /usr/lib/libplc4.so (0xb7394000)
libnspr4.so => /usr/lib/libnspr4.so (0xb735e000)
libdl.so.2 => /lib/tls/i686/cmov/libdl.so.2 (0xb735a000)
libpython2.6.so.1.0 => /usr/lib/libpython2.6.so.1.0 (0xb7106000)
libutil.so.1 => /lib/tls/i686/cmov/libutil.so.1 (0xb7101000)
libpyxpcom.so => not found
libstdc++.so.6 => /usr/lib/libstdc++.so.6 (0xb7012000)
libm.so.6 => /lib/tls/i686/cmov/libm.so.6 (0xb6fec000)
libgcc_s.so.1 => /lib/libgcc_s.so.1 (0xb6fdd000)
libc.so.6 => /lib/tls/i686/cmov/libc.so.6 (0xb6e79000)
/lib/ld-linux.so.2 (0xb8032000)
libjpeg.so.62 => /usr/lib/libjpeg.so.62 (0xb6e59000)
libpng12.so.0 => /usr/lib/libpng12.so.0 (0xb6e33000)
libmozjs.so.0d => /usr/lib/libmozjs.so.0d (0xb6d7e000)
libz.so.1 => /lib/libz.so.1 (0xb6d68000)
libXinerama.so.1 => /usr/lib/libXinerama.so.1 (0xb6d64000)
libX11.so.6 => /usr/lib/libX11.so.6 (0xb6c75000)
libXft.so.2 => /usr/lib/libXft.so.2 (0xb6c61000)
libgtk-x11-2.0.so.0 => /usr/lib/libgtk-x11-2.0.so.0 (0xb68b0000)
libgdk-x11-2.0.so.0 => /usr/lib/libgdk-x11-2.0.so.0 (0xb6823000)
libatk-1.0.so.0 => /usr/lib/libatk-1.0.so.0 (0xb6808000)
libpangoft2-1.0.so.0 => /usr/lib/libpangoft2-1.0.so.0 (0xb67de000)
libgdk_pixbuf-2.0.so.0 => /usr/lib/libgdk_pixbuf-2.0.so.0 (0xb67c4000)
So that, I guess is the problem:
libpyxpcom.so => not found
But have no idea how to fix it ...
Nick
Jon.
S