Problem with dropdav or zotero: report id 2081234544

mjjank
Recently, after using successfully zotero and dropdav service (webdav for dropbox) for few years, I found that my attached pdf files are not synchronized between different computers. The log file bellow. If I try to sync files I get the message:

HTTP 502 error from WebDAV server for GET request

When in preferences I try to verify server the communicate is:

"Your WebDAV server returned an internal error.

Please check your file sync settings or contact your WebDAV server administrator."

During verification the test file is created on the server: zotero-test-file.prop.

What can be cause of the problem, is it zotero or dropdav ?


Thanks for help
  • dstillman
    It's not Zotero. 502 is a Bad Gateway error.
  • mjjank
    What gateway, network gateway or address of webdav server ? The zotero is creating test file in the remote directory.
  • dstillman
    It's an HTTP error from your WebDAV service. That's all I can tell you.
  • dstillman
    You'd need to review the debug output and/or your WebDAV logs to see what specific request it's happening for or what the underlying error might be.
  • mjjank
    Here is my debug output after running zotero and doing sync:

    https://www.dropbox.com/s/igwzycl7x27fx4o/debug.txt?dl=0
  • adamsmith

    500 Internal Server Error: An internal server error occurred
    Source exception: '[Errno 28] No space left on device'

    It's now returning 500 rather than 502, but the error message returned with that is pretty clear. Your WebDav returns an error that there is no more space on. That may be incorrect -- I don't know -- but as Dan says, you'll really need to troubleshoot this on their side. Zotero is just sending simple GET requests.
  • mjjank
    Thanks for help, I send (to dropdav) them already email. I will update on the results. As it is almost only alternative for people using dropbox with webdav (dropdav), it would be nice to solve this problem.
  • mjjank
    If I would like to use directly dropbox folder with zotero. How it is possible to migrate back from webdav server to normal dropbox folder. I could define "Base directory" in preferences but than just copying webdav folder to just created dropbox folder is not enough because zotero doesn't see old attached pdf files. Do I need to unzip them ? And what about .prop files ?

    Thanks for fast replies !!!
  • adamsmith
    You'd want to define the base directory as your main Dropbox folder (on all computers involved.
    Then use Zotfile (www.zotfile.com) to move all PDF attachments there. Note that this only works for PDF, not for Snapshots. There's no good way of handling Snapshots outside of WebDAV or Zotero sync.
    For that you need to set the desired target folder in Dropbox as a custom location for files in ZotFile. Then you tell ZotFile to rename (!) your attached files. That will also move them. You will have to select all items and use right-click --> Manage attachments --> rename attached files for that.
    Then Dropbox should handle the file sync.
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