Upgrade Storage[solved] Zotero 4 Standalone can't sync through a proxy
Please, I'd like some insight about what should I ask network administrators to do, or what can I do about this problem.
I installed Zotero 4 Standalone on a corporate computer running Windows 10, which uses a proxy to reach the Internet. On this computer, I was never able to sync with my Zotero library; after a while I receive (in Brazilian Portuguese) the message "Error connecting to server. Check your Internet connection." I tried opening Zotero's about:config and changing just about every proxy setting, to no avail.
I tried sending the debug output as an error report (even if I believe this is a network problem) to post the report ID here, but after a while the submission fails ("Invalid response from repository").
Although the debug output warns about a timeout requesting https://www.zotero.org/download/update-source.rdf, I am able to download the file by pasting the URL in the browser's address textbox.
I'm not sure if this is related to https://forums.zotero.org/discussion/comment/274046/#Comment_274046, or if it would improve by moving to Zotero 5 beta on this computer. (I have Zotero 4 running happily on Linux at home.)
This is the debug output:
[JavaScript Error: "Erro na conexão ao servidor. Confire sua conexão à internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
[JavaScript Error: "Erro na conexão ao servidor. Confire sua conexão à internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
[JavaScript Error: "Erro na conexão ao servidor. Confire sua conexão à internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
[JavaScript Error: "Erro na conexão ao servidor. Confire sua conexão à internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
1497992683999 addons.update-checker WARN Request for https://www.zotero.org/download/update-source.rdf timed out
1497992684011 addons.update-checker WARN Request for https://www.zotero.org/download/update-source.rdf timed out
[JavaScript Error: "1497992684016 addons.xpi ERROR Failed to clean updated system add-ons directories.: Win error 2 during operation DirectoryIterator.prototype.next on file C:\Users\leonardo.6343\AppData\Roaming\Zotero\Zotero\Profiles\sykm3oad.default\features (O sistema não pode encontrar o arquivo especificado.
) ((unknown module)) No traceback available" {file: "resource://gre/modules/Log.jsm" line: 751}]
[JavaScript Error: "Erro na conexão ao servidor. Confire sua conexão à internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
[JavaScript Error: "Erro na conexão ao servidor. Confire sua conexão à internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
version => 4.0.29.17, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 4.0.29.17, extensions => Zotero LibreOffice Integration (3.5.12.SA.4.0.29.17, extension), Zotero Word for Windows Integration (3.5.6.SA.4.0.29.17, extension), Adobe Acrobat (17.9.20044.25828, plugin), Google Update (1.3.33.5, plugin), Silverlight Plug-In (5.1.50906.0, plugin)
Thanks in advance!
I installed Zotero 4 Standalone on a corporate computer running Windows 10, which uses a proxy to reach the Internet. On this computer, I was never able to sync with my Zotero library; after a while I receive (in Brazilian Portuguese) the message "Error connecting to server. Check your Internet connection." I tried opening Zotero's about:config and changing just about every proxy setting, to no avail.
I tried sending the debug output as an error report (even if I believe this is a network problem) to post the report ID here, but after a while the submission fails ("Invalid response from repository").
Although the debug output warns about a timeout requesting https://www.zotero.org/download/update-source.rdf, I am able to download the file by pasting the URL in the browser's address textbox.
I'm not sure if this is related to https://forums.zotero.org/discussion/comment/274046/#Comment_274046, or if it would improve by moving to Zotero 5 beta on this computer. (I have Zotero 4 running happily on Linux at home.)
This is the debug output:
[JavaScript Error: "Erro na conexão ao servidor. Confire sua conexão à internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
[JavaScript Error: "Erro na conexão ao servidor. Confire sua conexão à internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
[JavaScript Error: "Erro na conexão ao servidor. Confire sua conexão à internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
[JavaScript Error: "Erro na conexão ao servidor. Confire sua conexão à internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
1497992683999 addons.update-checker WARN Request for https://www.zotero.org/download/update-source.rdf timed out
1497992684011 addons.update-checker WARN Request for https://www.zotero.org/download/update-source.rdf timed out
[JavaScript Error: "1497992684016 addons.xpi ERROR Failed to clean updated system add-ons directories.: Win error 2 during operation DirectoryIterator.prototype.next on file C:\Users\leonardo.6343\AppData\Roaming\Zotero\Zotero\Profiles\sykm3oad.default\features (O sistema não pode encontrar o arquivo especificado.
) ((unknown module)) No traceback available" {file: "resource://gre/modules/Log.jsm" line: 751}]
[JavaScript Error: "Erro na conexão ao servidor. Confire sua conexão à internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
[JavaScript Error: "Erro na conexão ao servidor. Confire sua conexão à internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
version => 4.0.29.17, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 4.0.29.17, extensions => Zotero LibreOffice Integration (3.5.12.SA.4.0.29.17, extension), Zotero Word for Windows Integration (3.5.6.SA.4.0.29.17, extension), Adobe Acrobat (17.9.20044.25828, plugin), Google Update (1.3.33.5, plugin), Silverlight Plug-In (5.1.50906.0, plugin)
Thanks in advance!
Windows is set to use manual proxy setting, with a certain IP address and port 8080, and a long list of exempted domains such as 192.168.1.* and web01. Option "do not use proxy server for local (intranet) addresses" (I'm backtranslating) is on.
In its about:config, Zotero has http://kb.mozillazine.org/Network.proxy.type set to 4, "auto-detect proxy settings". As I said before, I have tried many changes to Zotero's proxy settings.
After resetting it to 5, "use system proxy settings", I tried syncing again and got the following (shorter) error message, but this time I was able to submit the error and got the ID 1808094596. Then I tried syncing again, and it's been going on for a few hours, without a single item been added from my online Zotero library to this local Zotero library.
[JavaScript Error: "Erro na conexão ao servidor. Confire sua conexão à internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
[JavaScript Error: "Erro na conexão ao servidor. Confire sua conexão à internet." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
version => 4.0.29.17, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 4.0.29.17, extensions => Zotero LibreOffice Integration (3.5.12.SA.4.0.29.17, extension), Zotero Word for Windows Integration (3.5.6.SA.4.0.29.17, extension), Adobe Acrobat (17.9.20044.25828, plugin), Google Update (1.3.33.5, plugin), Silverlight Plug-In (5.1.50906.0, plugin)
By the way, I recently installed Dropbox on this machine, and can't sync either. It believes I'm offline. (And no, I'm not trying to use Dropbox to sync Zotero's database.)
Reversing network.proxy.type to the default setting of 5 (detect system settings), I was finally able to sync this installation of Zotero 4 with Zotero's server!
Thanks, @dstillman !