Zotero stopped downloading PDF after traslators update

raffairon
After updating the translators in the Chrome Zotero Connector, Zotero stopped to download PDF from pages.

E.g. I am unable to download PDF from JSTOR (link: http://www.jstor.org/stable/2109594?seq=1#page_scan_tab_contents)

and ScienceDirect (link: http://www.sciencedirect.com/science/article/pii/S0094119004000385)

In the first case, Zotero tries to download the PDF, as showed in the popup, but after some time it puts a red cross on the left of the PDF file, indicating that the download failed

In the second case, Zotero does not try at all to download a PDF file

No further error messages are provided

Before the update of the translators, I was able to download from both JSTOR and ScienceDirect, although I did not try these 2 particular articles
  • LiborA
    edited June 5, 2017
    In both examples that are not free available documents, and probably you have no permission to download it. Can you download it manually?
  • raffairon
    edited June 5, 2017
    In both cases, I can actually download the PDFs from the web browser. I am connected to the web from my university, which has bought a subscription to the journals, and the journals recognize the IP address

    I previously downloaded plenty of PDFs which I think are not free and I would not be able to download outside my university network, also from ScienceDirect

    For example I previously successfully downloaded this: http://www.sciencedirect.com/science/article/pii/S0167718704001080
  • adamsmith
    I can replicate ScienceDirect. That's been a bit of a moving target, they keep changing small things. We haven't changed the translator, so it has nothing to do with that.

    JSTOR -- you need to accept their conditions of use by downloading a PDF manually once per session.
  • raffairon
    On JSTOR you might be right, I tried to download the PDF from the web browser and it didn't ask to accept the conditions, so I deduce I already did. Then I tried with Zotero and it downloaded the PDF. I think you can issue a pop up saying what you told in your comment if the download file

    Glad to be of help for ScienceDirect :)
  • adamsmith
    @raffairon -- could you check the Sciencedirect issue again. This is working for me now on all setups I can test (without any changes on the Zotero side)
  • raffairon
    yes it downloads the PDF if I am connected through the proxy of the university. Otherwise I would not have access to the article of course

    So positive: it's working

    That's strange
  • raffam
    Here is another PDF that Zotero is unable to download. In this case it is SAGE journals:

    http://journals.sagepub.com/doi/abs/10.1177/014920630102700609
  • adamsmith
    Works for me. Do you get the red x or no sign of download attempt?
  • raffam
    I got and still get the red cross :(
  • adamsmith
    are you on campus or going through a proxy to access the article (i.e. is the above URL exactly what you see or did you remove some part inserted by your library)
  • raffam
    edited June 9, 2017
    The above URL is exactly what I see

    I am not on campus but I am connected through the university proxy server. The proxy is configured automatically using a PAC file provided by the university. I use Google Chrome, while the SwitchyOmega extension manages the proxy configuration. Of course I am able to download the PDF manually (fortunately ZotFile recognizes the download and asks to add it automatically!)
  • adamsmith
    yeah, that's almost certainly related to the proxy configuration. Works fine for me from Chrome.
    Do other paywalled PDFs import correctly for you?
  • raffam
    I dont know

    ScienceDirect seems to work, while IEEE Explore doesn't work (e.g. this http://ieeexplore.ieee.org/document/610040/ doesn't work). I am talking about Zotero automatic download, I am able to manually download the PDF from both of them
  • raffam
    Here is the relevant part from the PAC file. They are all similar, so it's strange hat ScienceDirect works, for example (but I am pretty sure that JSTOR works too)

    if (shExpMatch(url, "http://*.sciencedirect.com/*")) { return "PROXY proxy.polimi.it:8080"; }

    if (shExpMatch(url, "http://*.ieee.org*")) { return "PROXY proxy.polimi.it:8080"; }

    if (shExpMatch(url, "http://*.sagepub.com/*")) { return "PROXY proxy.polimi.it:8080"; }
  • adamsmith
    @danstillman PAC proxy configuration is kind of beyond me -- any ideas of how to troubleshoot this? (provided it's actually due to the proxy, but seems highly likely).
  • raffam
    Is there no error log? I mean, when I get the red cross, does it tell somewhere what exactly got wrong?
  • dstillman Zotero Team
    We'd need to see a Debug ID from both the Chrome extension and Zotero for a save attempt.
  • raffam
    For the connector is D1124175322
    For the standalone is D186610158

    I have tried to download this: http://journals.sagepub.com/doi/abs/10.1177/014920630102700609
    and got the red cross

    Thanks
  • dstillman Zotero Team
    Beginning translation with Better BibLaTeX
    This may be unrelated, but start by disabling BBT, make sure the translators it installs are removed, and then generate another Debug ID from Zotero.
  • raffam
    I disabled BBL, I am not sure what you mean by "make sure the translators it installs are removed" or where I find that concept in the documentation

    For the connector is D599753558

    For Zotero is D674895677

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