Nothing happens when trying to save webpage using chrome connector

Marit M S
Hello,

My zotero standalone and the zotero chrome connector worked fine up until Friday when suddenly nothing happened when I clicked the zotero connnector icon in chrome (no reference shows up in Zotero standalone and no message appears in chrome). I have closed both applications and restarted the computer and disabled and re-enabled the connector but it still doesn't work.

In 'Options' for the connector it says that Zotero is currently available.

I have OSX 10.8.5, zotero standalone version 4.0.29.15 and Chrome version 49.0.2623.112.

Any help is very much appreciated
  • adomasven
    The chrome connector has been updated and requires a current version of Chrome (currently 58). We will not be supporting outdated versions of Chrome, and there are other good reasons to upgrade, including security vulnerability updates.
  • Marit M S
    Ok, I'll have to update then.

    Thank you for your prompt answer!
  • Marit M S
    edited May 30, 2017
    For anyone else who may not be able to update your operative system, which may be required to get the current version of Chrome:

    I found this workaround for installing an old version - though still newer to the one I had that wasn't compatible with the Zotero connector anymore which was the last Chrome version supporting OS X 10.8.5 - of Chrome: https://apple.stackexchange.com/questions/237271/is-there-a-google-chrome-version-50-supporting-mac-os-10-8-5

    I installed chrome version 50.0.2661.94 which at the moment still seem to work with the Zotero Chrome connector.

    This Chrome version I found here: http://google-chrome.en.uptodown.com/mac/old (though I don't know anything about the safety of downloading from this site)
  • adomasven
    Oh, I didn't realize your OSX was that old. We'll be discontinuing Zotero 4.0 soon and the minimum OS for Zotero 5.0 is MacOS 10.10. Something to keep in mind.
  • Marit M S
    Thank you for letting me know. Do you know how long before it will be discontinued?
  • dstillman
    edited May 30, 2017
    For anyone else who may not be able to update your operative system
    What Mac do you have? As far as I know 10.8 through 10.11 run on the same machines, and the upgrades are free.

    10.8 hasn't received security updates since 2015 and isn't safe to use.
  • Marit M S
    I have a Macbook Pro from 2010. The thing with updating is that I have a program installed that I really need but which was quite difficult to install, hence my previous unwillingness to upgrade. But yes, I should really upgrade the OS.

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