Error staring Zotero for Firefox, and Word plugin

kristin.wisell
I use Firefox 52.0, I have updated Zotero for Firefox (but can´t find the version, since I can´t open ). The Word plugin is Zotero Word for windows plugin 3.5.6.

*When I go to Zotero add in (In firefox, I get the alert pop up: "There was an error starting Zotero.") (Also, in Word, when I try select a style in Zotero, there is an alert saying “The style you have selected does not seem to be vaid…”)

What I did so far:

1. Restart Computer -> alert pops up: "There was an error starting Zotero."
2. Close Firefox and delete extensions.ini and extensions.json (there were no other extensions.* files).
3. Start Firefox -> allow all add-ons to reinstall -> restart Firefox.
4. Go to "Tools" select "Web Developer" -> "Browser Console
Here are the information found under “JS” that begin with “>Chrome://zotero:
[Exception... "Component returned failure code: 0x80630002 (NS_ERROR_STORAGE_IOERR) [mozIStorageService.openDatabase]" nsresult: "0x80630002 (NS_ERROR_STORAGE_IOERR)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: Zotero.DBConnection.prototype._getDBConnection :: line 1119" data: no]

I have also updated the word plugin.
  • dstillman
    STORAGE_IOERROR is usually due to having your Zotero data directory on a network share or in a server-mirrored location on your hard drive. It can also be caused by security software on your system. Are either of those the case for you?
  • kristin.wisell
    Yes, this was it, thank you!

    Today I work form home (without connection to the server), so I have to wait until I have plugged in the computer to the server, before a could try to fix it.

    One thing I don´t really understand: when I log in to my library at o https://www.zotero.org , I can see all my references. Why is that?

  • LiborA
    You can see all your references because you have synchronised your references with your account. It is the standard function of Zotero. If you can change it go to Tools - Options - Sync
  • kristin.wisell
    I am now connected to the server, but it still doesn´t work.
  • kristin.wisell
    do you have any more suggestions@dstillman ?
  • dstillman
    It's not a question of whether you're connected to the server — it's having your Zotero data directory in a server-mirrored home directory, which on Windows can break normal filesystem behavior. You'd have to move your data directory to a regular, unmirrored location on your hard drive (assuming this is the problem). The upcoming Zotero 5.0 will use a "Zotero" folder at the root of your home directory, so that's what I'd recommend (unless your entire home directory is mirrored).

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