Syncing problem: my docs aren't syncing to group library

amy.evans
Hi there,

When I add papers to a group library, no one else can access them and they don't appear on my account at zotero.org.

I'm also unable to access some papers that have been added by colleagues. An error message appears: "The attached file could not be found. It may have been moved or deleted outside of Zotero." This doesn't happen on my colleague's accounts.

Thanks.
  • LiborA
    What is in the setting of the group? And do not forget that only private and closed membership groups can store attachments.
  • amy.evans
    It's a private group. "Only members can view, only admins can edit" and I'm an admin.
  • LiborA
    I've set up one my group to the same values and I have not this problem.
  • adamsmith
    Start here: https://www.zotero.org/support/kb/files_not_syncing
    Also, make sure you have file attachments enabled in the group settings (that's online, I believe you should have access as an admin, but it may be the owner needs to check).
  • amy.evans
    edited May 2, 2017
    No other group members are having problems, and this is a recent problem on my account. So I don't think it's the group settings.

    I'm now also unable to make changes to the library (report ID: 393175376)
  • dstillman
    You're not an admin of the group you're getting an error for. (You're an admin of the other group you belong to.)
  • amy.evans
    Okay.

    On the initial problem, I'm following this: https://www.zotero.org/support/kb/files_not_syncing

    All other computers can access files in general but can't see the files I have uploaded.
    I can't see the files I've uploaded on zotero.org
    Syncing settings are the same on Zotero for me as for the other users.
    Should I reset file sync history on my computer?
  • adamsmith
    but if this in a group where you don't actually have the right to edit (i.e. add files) that's what we'd expect, or what am I missing?
  • amy.evans
    Sorry, I think my comment about the other group may have confused things.

    In the group I am an admin in:
    All other computers can access files in general but can't see the files I have uploaded.
    I can't see the files I've uploaded on zotero.org
    Syncing settings are the same on Zotero for me as for the other users.
  • adamsmith
    But you're positive your syncs are going through otherwise?
  • dstillman
    Should I reset file sync history on my computer?
    If you're not getting any other sync errors, yes. (Don't use the other reset options.) If you're getting a sync error, you'll need to resolve that first.
  • amy.evans
    I reset the syncing and it seems to have worked. Thanks for your help.

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.