Word 15 for Mac cannot get toolbar

BrianMcKinlay
Hi
I am a Zotero newbie.
I have Firefox for Mac 43.0.4 and Word for Mac 15.18
I have installed the plugin for Forefox successfully on Firefox 43.0.4 for Mac.
I have also followed the instructions to install the Word plugin but now cannot find/see a Zotero toolbar in Word. Nor can I Zotero Script in the Scripts menu. I put the Zotero.dot file in the startup word folder, but I think it needs a .dotm file in any case.
I have a graduate computing degree, but can't figure this out. Please help!
(Mendeley and EndNote don't work either!)
Brian
  • adamsmith
    So that's Word 2016, correct? The Zotero.dot file is right.
    The toolbar would be in the Add-Ins tab in Word.

    If you do have the Zotero.dot file in the actual startup folder (double check that's not just the folder called startup but the actual startup folder as specified in the preferences) you should at a minimum see the Zotero macros show up wherever those are managed in Word 2016 for Mac. On Windows there's a developer tab, it looks like that doesn't exist on Mac?
  • BrianMcKinlay
    edited January 19, 2016
    Thank for answering
    Ues it is MS Word 2016
    I definitely need a zotero.dotm file, not zotero.dot. I found one on another site, but not sure if it is OK. Do you have one, please?

    Now I have a "Insert citation" button in the References Panel of MS Word marked with a red Z. But when I press it, Word responds with an MSVisual Basic Runtime error 53 saying that user32 is missing. Well I guess it would be, 'cos this is a Mac running El Capitan, not Windows. There are no dll files anywhere on the entire computer (I've checked!)
    Thoughts please?
  • adamsmith
    No, you definitely want to use the Zotero.dot file that comes with the Zotero Word for Mac add-on and not the .dotm file that only exists for WinWord. I'm not sure why you think you need a .dotm file. Old-form templates still work with Word. This works for hundreds of people on Word 2016 for Mac.

    You wouldn't want to actually open files using any template or the like. All this needs to work is the template file in the startup folder.

    The fact that this doesn't work at all for you (i.e. doesn't show the toolbar) -- and doesn't work with Mendeley, either (Endnote doesn't have a working version with Word 2016 afaik) -- suggests to me that something is off with your startup folder. You said you tested the startup folder? How?
  • BrianMcKinlay
    edited January 20, 2016
    When I open the MS Word Preferences it shows the Startup folder as
    /Applications/Microsoft Office 2011/Office/Startup/Word/

    So … I have tried putting zotero.dot in this folder … it does nothing there.

    Then I searched for other Startup folders and found:

    /Library/Group Containers/UB8T346G9.Office/User Content/Startup/Word/

    So … I put Zotero.dot in there … no result

    When I open Tools | Templates and Add-ins on the Word Menu Bar it opens the following folder:

    /Library/Application Support/Microsoft/Office365/User Content.localised/Startup.localized/Word/

    (I tested the correctness of this location by putting in a dummy .dotm file)

    A list of templates appears, but ONLY those that have a .dotm suffix. Those with other suffixes do not appear and cannot be used.

    Finallly, I did a complete reinstall of Zotero (4.0.28.10). The Firefox pluf-in and the database are excellent. But still no Zotero option on the references tab in Word. Therefore no advantage in using Zotero.

    So if it works for others, why not for me? Strange. :)

    Regards
  • adamsmith
    this is all quite odd.
    /Library/Group Containers/UB8T346G9.Office/User Content/Startup/Word/
    is the regular startup folder for Word 2016. It's odd that it would show the Word 2011 folder as the active startup folder??? You could try setting it to be the regular startup folder (with zotero.dot in it, see if that works.

    Just to check something else -- what happens if you just open Zotero.dot in Word? That should definitely at least show you the add-ins tab and toolbar. It won't do anything to solve this immediately, obviously, since you wouldn't be able to use it in any other document, but we'd make sure that it's basically functional and that you're looking for Zotero in the right place.
  • BrianMcKinlay
    Dear admasmith

    Solved (I think). Thank you for your patience and persistence.

    As you suggested, I changed the Startup file location in MS Word preferences to /Library/Group Containers/UB8T346G9.Office/User Content/Startup/Word/

    I immediately had buttons for the following on the Word Add-ins tab:
    Zotero Insert Citation
    Zotero Edit Citation
    Zotero Insert Bibliography
    Zotero Edit Bibliography
    Zotero Refresh
    Zotero Set Doc Prefs
    Zotero Remove Codes
    ... is that as it should be? The buttons/icons appear to function OK.

    (When I opened zotero.dot directly, the icons appeared twice).

    Now to actually use Zotero for a while and see how it goes!

    Thanks again!

    Brian
  • adamsmith
    that's exactly right, including that you'd see them twice when opening zotero.dot directly. phew. glad we got that to work. Happy Zoteroing.
  • mightypog
    I have the same problem, but I when I get to the step at which I try to modify my startup, I am unable to see the folder for library in the menu I get. If I select the house iconI get the Go menu without Library, which typically I have to be pressing option to see, but that doesn't work in this case.

    In my applications menu I still have Office 2011. I can proceed through that to the startup/word folder, in which I find zotero.dot.

    When I just go to my library from the Go menu, then Library/Group Containers/UBF8T346G9.Office/User Content/Startup I find Word/Zotero.dot

    But I don't know if there is an issue with the upgrade that is not allowing Zotero to open in Word 2016.
  • mightypog
    edited March 12, 2016
    Also, I shoudl mention, that I have Zotero standalone installed, but when I open the Chrome plugin, and then open the General menu, I see that Zotero Standalone is currently unavailable, and within the Report Errors window I see:
    [JavaScript Error: "Cannot read property '0' of undefined" {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messages.js" line: 89}]

    [unrelated errors removed — D.S.]
  • adamsmith
    the Chrome errors are certainly irrelevant for Word integration and look irrelevant in general. The cannot read property ones _could_ indicate a problem, but I don't think so.

    You may just need to show hidden folders generally: https://www.google.com/search?client=ubuntu&channel=fs&q=show+hidden+folders+Mac+OSX&ie=utf-8&oe=utf-8
    otherwise, Dan may have a suggestion for just getting the file path in there (some version of drag&drop?). I don't know Mac well enough.
  • dstillman
    You can press Cmd-Shift-G in any file dialog to get a place to type the path. You can also drag a folder from the Finder (which you accessed with the Option key) into the file dialog to select that folder.
  • adamsmith
    (thanks Dan, added to https://www.zotero.org/support/windows_word_plugin_manual_installation_instructions )
  • inbalrgv09
    Hi all
    I'm encountering a similar problem but the suggested solution didn't work for me.
    I'm running Word 15.30 (latest update) on a Mac OSX 10.10.5
    I've installed Zotero but the Add-In part of the Word ribbon doesn't show up!

    I've checked where Zotero placed the dot file and it is in :
    /Users/(USERNAME)/Library/Group Containers/UBF8T346G9.Office/User Content.localized/Startup.localized/Word

    I went to Word path setup and saw that the path for the startup was missing so I've added this location. I then re-started Word and the add-in was still missing. I've also tried to remove the plug in and reinstall it, as well as reinstalling Zotero. Nothing.

    I then followed adamsmith advice and created a folder:
    /Library/Application Support/Microsoft/Office365/User Content/Startup/Word

    and repeated the uninstall and reinstall steps, but it didn't work.
    I copied the dot file to the new location, and nothing.

    I'm getting desperate here and I'd really appreciate your help !!
  • inbalrgv09
    Update: I found the add-in within the Developer tab, but its empty.
    When clicking on "Word Add-in" button within the Add-ins section of the ribbon I can see the Zotero.dot file and it is marked (V sign).
    However, the Zotero menu does not appear anywhere !

  • adomasven
    Seems like it should work. Under "Developer > Macros", do Zotero macros show up?
    What happens if you open Zotero.dot directly?
  • inbalrgv09
    I can see the Zotero macros in the "Developer > Macros" section

    But they don't appear as buttons in the Ribbon. If I click on one of the macros (trying to run it), the option box closes and nothing happens.

    If I open the file directly, word opens it and reports its a read only file. No buttons appear and the add-ins button is grayed-out
    :(
  • inbalrgv09
    Still couldn't solve it!

    I can see the Zotero macros in the macro list in Word, but when running each one they don't do anything.

    Zotero support team, are you around ?
  • Adi Lavy
    Same problem !! help please
  • adamsmith
    When you say "Same problem" does that mean you do see the Zotero macros in the Developer section as described above?
  • Adi Lavy
    yes, I see the macros under the "macros" section, but when I click on them they don't do anything.
    And the there is no "Add ins" menu as well as no zotero buttons..
  • inbalrgv09
    Still couldn't get it to work :(
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