Your WebDAV server returned an internal error. (BOX.com)

Ahm3dsay3d
edited January 24, 2017
I am using BOX as my sync server for my library, whenever i click sync button, this error shows up (Your WebDAV server returned an internal error.).
I enabled the debug mood and here is the related error.

(1)(+0000000): [
"0": Error: File upload failed. Please check your file sync settings or contact your WebDAV server administrator.
===== Stack Trace =====
Zotero.Sync.Storage</this.sync/</</<@chrome://zotero/content/xpcom/storage.js:404:18
Zotero.Sync.Storage</this.sync/</<@chrome://zotero/content/xpcom/storage.js:398:6
_fulfilled@resource://zotero/q.js:887:54
when/</<@resource://zotero/q.js:917:30
makePromise/promise.promiseDispatch@resource://zotero/q.js:571:13
defer/promise.promiseDispatch/<@resource://zotero/q.js:445:17
onTick@resource://zotero/q.js:163:17
setTimeout</setTimeout/<.notify@resource://zotero/q.js:78:7
=======================
]

(3)(+0000001): [object Object] {
"parsed": true
"libraryID": 0
"errorMode": "error"
"message": "File upload failed. Please check your file sync settings or contact your WebDAV server administrator."
"fileName": "chrome://zotero/content/xpcom/storage.js"
"lineNumber": 404
"frontWindowOnly": false
}
  • dstillman
    edited January 24, 2017
    We'd need the actual Debug ID for a sync attempt that produces the error to be able to tell you more. No need to try to excerpt the error.

    (This indicates a problem with the WebDAV server, though, not Zotero, so if you're comfortable looking at the debug output, you can just scroll up and see for yourself.)
  • Ahm3dsay3d
    sorry the debug in 10 pages or more, that's is why i did not attach the whole thing.
    secondly i did not send the report since i have a restricted access to the webpage you are uploading the file to (my .edu proxy is blocking your webpage)
  • dstillman
    We're not asking for any debug output, but we need a Debug ID to tell you anything more. I don't really understand — if you can access https://forums.zotero.org, I'm not sure why you wouldn't be able to access https://repo.zotero.org, where the error/debug reports go. And if you can't, you also won't get translator/style updates.

    In any case, while you should fix that, if you can't, since this is a WebDAV server issue, I'd recommend just scrolling up from that error in the debug output and looking for the HTTP request that's triggering it.
  • Ahm3dsay3d
    Now i can access it. ( i just needed the https://repo.zotero.org to add it as an exception in my blocking list )
    my Report ID is (1040533777).
    sorry for the inconvenience.
  • dstillman
    That's a Report ID. We need a Debug ID.
  • Ahm3dsay3d
    The Debug ID is D1885608358.
    thanks in advance.
  • dstillman
    Box | Temporarily Unavailable
    Your Box account may be temporarily unavailable. We're working on resolving the issue and should be back up soon.
    This is for a PUT to https://dav.box.com/dav/zotero/24PBGP85.zip.
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