Report No. 590037057 - Will Not Sync

psehealthyenergy
I've made changes to a shared, public library in the standalone version and the changes/additions will not sync with the web platform or for others using the library. Others using the database have made additions on the standalone that I am not able to see. I've been syncing this database for years without issue and this problem only recently came to my attention - thus, I'm not sure how long we've had this problem. I have the most up to date version of Zotero and have not been experiencing any problems with my online connection. I have tried restarting the program, but this did not fix the issue. Please advise. Thank you.
  • dstillman
    Error connecting to server. Check your Internet connection.
    https://www.zotero.org/support/kb/connection_error
  • psehealthyenergy
    Thank you, but as I mentioned in the report there was no problem with the internet connection. I've tried from at least 3 locations with working internet connections and it still hasn't synced.
  • adamsmith
    "working internet connection" and an incorrectly specified proxy/firewall aren't mutually exclusive. Are you positive that the connections through which you tried this don't route internet traffic through a proxy and/or that you don't have something configured on the computer you're trying to sync?
  • psehealthyenergy
    Doubtful, since I've been using the same computer and the same 3 internet connections for years and have synced without issue. I haven't changed any configurations on my computer, but is there anything in particular I should look for and/or change? Thanks.
  • dstillman
    is there anything in particular I should look for and/or change?
    Yes, see the linked page.
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