"An error occurred communicating with Zotero. Please ensure that Firefox is open en try again".
I have this error and it doesnt go away. none of these tricks with new documents or copy paste stuff works. always the same error.
Pleeeease, i need help.
Pleeeease, i need help.
Also, in the zotero error report i get this:
Deprecated method document.getSelection() called. Please use window.getSelection() instead.
Deprecated method document.getSelection() called. Please use window.getSelection() instead.
REport ID for that is 56086604.
Thanks anyway!!
I was working in a document with track changes on, yet simply disabling it as recommended in the trouble shooting page did not help. Only when I tried to accepting all changes in the document, Zotero resumed normal operation. Maybe it might help if this is made more explicit on the trouble shooting page.
trying to insert new citation does generate a zotero error- report 2128999119
went through checklist (see below)
Debugging Broken Documents
"If you can insert citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error:"
1. Open the Document Preferences via the Zotero plugin toolbar...
-> can't open, get same msg
2. Make sure the Track Changes feature in Word/OpenOffice is disabled,
-> it is
3. Make a copy of your document to use for debugging.
->did
4. Open the copied file and check if you get the error after switching to a ...
->can't open document prefs get same msg
5. If the document has a bibliography, delete it and check if you still ...
->no bibliog. yet
6. Check if “Report Errors…” in the Zotero Actions menu ()...
->doing that now
7. Try to isolate the problematic citation. Copy half of the document at a time
->copied each half, can insert new citations when each half is copied into new document. empty document that is left can not communicate w. zotero