Upgrade StorageReportID 433908410
After failed sync attempts with Zotero Standalone, per the moderator's suggestion I DLed the 5.0 beta. It synced for a while, but then stopped. It now displays this error message every time I try to sync.
Please advise. Thanks for your help.
Please advise. Thanks for your help.
Two things:
1) it returned a different error when the auto sync began (New ReportID: 1817215846)
2) The Debug ID is D5138959.
Unfortunately this might take a bit of back and forth to fix, so thanks for your patience. Alternatively, if you prefer, you can upload your database to the DB Repair Tool and provide the Upload ID, and we can take a look at your database to more quickly see what the problem is. If you do that, you should ignore the download links the tool provides, which won't work.
I'm beginning to worry that Zotero sync just won't work for me, however, as each time we resolve one issue another comes up and the sync won't complete (For the record, my database is 20gb and 17775 items)
Per your instructions, I upgraded to the latest version (r87) and...
the good news: the sync continued, and made progress
the bad news: now every few seconds it hangs up on a problematic "note" and displays an error message along the lines of the following...
"Note '<p><!--StartFragment--><span style="color: #222222; font-family: Arial, Helveti...' too long for item '3572609/7JBPSCVT'"
The first five times this happened, I manually converted the few problematic notes into Word documents and deleted the original note. Alas, it seems these problematic notes are many, and I don't think I can realistically convert each and every one of these (compiled over 6 years of research) into a Word doc to bypass the error.
Is there any way to force the server to accept the notes? It says they are "too long" but I'm not sure how that can be if anyone uses Zotero like I do. For example: The last three notes that Zotero sync hung up on as "too long" consisted of 1) two image files of a mere two pages of low dpi book text scans pasted into a note; 2) a 5-page HTML email pasted into a note; 3) three lines of text and a single low dpi image pasted into a note.
I dont think any of these image files is more than a few hundred KB, if that. Why is it saying these notes are "too long"?
I'm reporting the latest error as Report ID 958985448. The Debug ID is D144270496.
Thanks for your help... I'm glad that we're making progress, and thank you for your patience. My hope is that once the first upload of my 20gb database to the server is complete daily updates will be problem-free. The database has accumulated over six years of academic research.
You can't paste images into notes at all unfortunately -- the notes are too long because of how the images are converted into text (also, I'd expect them to break -- i.e. disappear -- and I'm surprised they don't, to be honest). It's unfortunate that Zotero let's you paste images in the first place, but I don't think that'll change any time soon. That's also not a new thing, by the way -- this has been the case for years.
Not all the problematic notes have images, though. Can you help me understand the issue with HTML (text-only) copied and pasted from websites or emails into Zotero notes? Why does it hang up on these?
For annotating webpages -- obviously Zotero used to just allow that and it'd be nice to have that back (it had a number of problems, including the fact that it didn't sync, so there are good reason for the particular implementation to be discontinued). One thing to look at might be to annotate webpage snapshots with Hypothes.is. Might take some figuring out what a good workflow is, but otherwise that's very elegant, I think.