Error copying items from My Library to group library

guybrariang · November 15, 2016

When trying to copy items from a collection in My Library to a collection in a group library, I receive the following error message: "An error has occurred. Please restart Zotero." I originally encountered this when trying to copy the entire (large) collection, but I've tried copying just a few items and encountered the same error.

I'm using Chrome with Zotero Standalone on Windows. I've submitted an error report: 931680967.

Thanks,
Graham

dstillman · November 15, 2016

[JavaScript Error: "NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.copyToFollowingLinks]" {file: "chrome://zotero/content/xpcom/file.js" line: 445}]

Unfortunately this a generic error that just means something on your system is preventing Zotero from copying files properly. If you're running any security software, try temporarily disabling it and see if that helps.

If you can provide a Debug ID for a copy attempt that fails, we might be able to tell you a little more.

guybrariang · November 15, 2016

Thanks for the quick response, Dan! Looks like I've solved the problem, though - I didn't realize I was almost out of room on my hard drive, but I freed up some space and now there's no issue.