Upgrade StorageProblem syncing with standalone version
Hi, one of the members of the group library I'm managing has encountered a problem syncing the standalone version with the web server. She is able to see the group library folder in the standalone version, but a subfolder she created within the group library won't sync with the server. Below is the error message she is receiving. Any help with this would be appreciated - thanks.
[JavaScript Error: "Cannot make changes to library (Report ID: 13826eb8)" {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
[JavaScript Error: "Cannot make changes to library (Report ID: 77c0bb7e)" {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
version => 4.0.21.2, platform => Win32, oscpu => Windows NT 6.1; WOW64, locale => en-US, appName => Zotero, appVersion => 4.0.21.2, extensions => Zotero LibreOffice Integration (3.5.9.SA.4.0.21.2, extension), Zotero Word for Windows Integration (3.1.16.SA.4.0.21.2, extension), Zotero Report Customizer (0.2.26, extension), Shockwave Flash (23.0.0.162, plugin), Java(TM) Platform SE 8 U101 (11.101.2.13, plugin), Java Deployment Toolkit 8.0.1010.13 (11.101.2.13, plugin), Google Update (1.3.31.5, plugin), Microsoft Office 2013 (15.0.4849.1000, plugin), Silverlight Plug-In (5.1.50709.0, plugin), Adobe Acrobat (11.0.17.9, plugin), Citrix Online Web Deployment Plugin 1.0.0.104 (1.0.0.104, plugin), Blue Jeans Video Plugin (2.155.17.5, plugin), Blue Jeans Installation Plugin (2.155.17.5, plugin), Google Talk Plugin (5.41.3.0, plugin), Google Talk Plugin Video Renderer (5.41.3.0, plugin), AdobeAAMDetect (1.0.0.0, plugin), ActiveTouch General Plugin Container (28.12.2013.820, plugin), IPTV Monitor (7.1.0.0, plugin), Microsoft Office 2013 (15.0.4514.1000, plugin), Microsoft Lync Web App Plug-in (5.0.8308.301, plugin), Citrix ICA Client (13.4.0.25, plugin), Microsoft Office 2010 (14.0.4761.1000, plugin), Microsoft Office 2010 (14.0.4730.1010, plugin)
[JavaScript Error: "Cannot make changes to library (Report ID: 13826eb8)" {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
[JavaScript Error: "Cannot make changes to library (Report ID: 77c0bb7e)" {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
version => 4.0.21.2, platform => Win32, oscpu => Windows NT 6.1; WOW64, locale => en-US, appName => Zotero, appVersion => 4.0.21.2, extensions => Zotero LibreOffice Integration (3.5.9.SA.4.0.21.2, extension), Zotero Word for Windows Integration (3.1.16.SA.4.0.21.2, extension), Zotero Report Customizer (0.2.26, extension), Shockwave Flash (23.0.0.162, plugin), Java(TM) Platform SE 8 U101 (11.101.2.13, plugin), Java Deployment Toolkit 8.0.1010.13 (11.101.2.13, plugin), Google Update (1.3.31.5, plugin), Microsoft Office 2013 (15.0.4849.1000, plugin), Silverlight Plug-In (5.1.50709.0, plugin), Adobe Acrobat (11.0.17.9, plugin), Citrix Online Web Deployment Plugin 1.0.0.104 (1.0.0.104, plugin), Blue Jeans Video Plugin (2.155.17.5, plugin), Blue Jeans Installation Plugin (2.155.17.5, plugin), Google Talk Plugin (5.41.3.0, plugin), Google Talk Plugin Video Renderer (5.41.3.0, plugin), AdobeAAMDetect (1.0.0.0, plugin), ActiveTouch General Plugin Container (28.12.2013.820, plugin), IPTV Monitor (7.1.0.0, plugin), Microsoft Office 2013 (15.0.4514.1000, plugin), Microsoft Lync Web App Plug-in (5.0.8308.301, plugin), Citrix ICA Client (13.4.0.25, plugin), Microsoft Office 2010 (14.0.4761.1000, plugin), Microsoft Office 2010 (14.0.4730.1010, plugin)
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adamsmithStart by updating zotero. If regular updates don't work, just reinstall from zotero.org/download
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sblumpkinsThanks for your reply. How do I update Zotero? I don't see a link anywhere...
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adamsmithIt should update automatically. I'd just re-install from zotero.org/download (there is a "check for updates" option in the Help menu.
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sblumpkinsOkay, thanks - before we try reinstalling, I want to try updating Zotero (or make sure updates have been happening). I'm not seeing a help menu with a 'check for updates' option - where is the menu located (and is it in the standalone version or on the web)? Thanks.