unable to sync and program freezing

pcalias · September 26, 2016

I received this reference number: 251091412. I can't sync and the program is slow and freezes up. I just spent the weekend putting my entire collection on t his program....please help

dstillman · September 26, 2016

It's likely performing a large sync, which in the current version of Zotero can freeze the UI. Let is go for a little while and it should finish.

pcalias · September 26, 2016

I have and the red ! still persists

dstillman · September 26, 2016

What's the message?

pcalias · September 26, 2016

Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFileOutputStream.init]

dstillman · September 26, 2016

Can you provide a Debug ID (different from a Report ID) for a sync attempt that produces that?

dstillman · September 26, 2016

NS_ERROR_FAILURE generally points to a problem on your system, though. If you're running any security software, I would try temporarily disabling it and seeing if that helps.

pcalias · September 26, 2016

Report ID: 1000676118

Is that what you need?

dstillman · September 26, 2016

No, follow the link — a Debug ID is different from a Report ID.

dstillman · September 26, 2016

[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFileOutputStream.init]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://zotero/content/xpcom/file.js :: putContents :: line 228" data: no]"]
putContents@chrome://zotero/content/xpcom/file.js:228:3
Zotero.Fulltext
Actually, never mind — don't need a Debug ID. So yes, something on your system is preventing Zotero/Firefox from writing files (in this case, full-text content files for searching) to the disk. Try disabling your security software or somehow excluding the Zotero data directory.

pcalias · September 26, 2016

The Debug ID is D593789941. I uploaded to server

dstillman · September 26, 2016

See above, if you missed it. Something on your system is blocking Zotero's (really Firefox's) write access to the Zotero data directory.

pcalias · September 26, 2016

any idea which rule Norton is applying?

pcalias · September 26, 2016

Both Zotero and Firefox are allowed thru Norton

dstillman · September 26, 2016

I'm afraid we can't really help debug this — you'll need to figure out what on your system is blocking this. Here's what fails:

Writing full-text content and data for item 0/66WEH5NU to C:\Users\[...]\AppData\Roaming\Zotero\Zotero\Profiles\2hjxdbld.default\zotero\storage\66WEH5NU\.zotero-ft-unprocessed

pcalias · September 26, 2016

thanks

pcalias · September 26, 2016

Hi Again, It says the path is corrupt and wants me to run the chkdsk utility....how do I do that?

dstillman · September 26, 2016

Sorry, that's a Windows question — we can't help with that.

pcalias · September 26, 2016

ok