Report error: 994934897

stelmo
I had this error report. I am experiencing remnants of highlighted areas when using Zotero in Firefox 48.0.2 usually when on library catalogues at the same time. The mouse can randomly highlight areas on the screen or there is overlapping of text/images. to see what I mean look at this image:
https://1drv.ms/i/s!AgVpBBmjpKzhkqgUDrKjOL8lZ5RhVw
  • stelmo
    i have got Zotero 4.0.29.11
  • stelmo
    I have disabled hardware acceleration in firefox
  • stelmo
    I have now got shimmering on the screen when I scroll up and down. I have used Zotero and Firefox without issues before I used these latest versions
  • stelmo
    Last comment! I have also experienced three times complete frozen screen cannot use mouse or task manager. Only reboot will get things started again.
  • adamsmith
    I'm not quite clear why you think this is caused/related to Zotero? The image you have doesn't seem to have Zotero doing anything.
  • stelmo
    Thanks for commenting. The taskpane is not included in the snip. This morning the shimmering only occurs when I have the taskpane open.
  • DWL-SDCA
    Perhaps, you should email me directly because your issue is almost certainly not related to Zotero.

    Your problem seems familiar. I can say for certain that when it happened to me it was not Zotero related because Zotero wasn't installed on the machine. Years ago I had this problem but I don't remember how I solved it. My issue was related to the number of windows that were open on my screens (I was using dual monitors).

    Could you make a screen recording that begins as soon as Windows starts and continues while you open FF and Zotero to reproduce your problem? Maybe if I can see it in real-time the video will jar my memory.
  • stelmo
    Error report: 1873137966

    Hi again

    Thanks for your comments. I have since had very slow opening of Word documents with Word "not responding." I have removed the Zotero plug-in for Word, reinstalled Office, removed Firefox and reinstalled, removed Zotero and reinstalled but Word continues to open very slowly.

    Are you aware of issues with the Word plug in?

    Today the laptop crashed when I was working on a note in Zotero, I had four Word documents open, File Explorer and three tabs in Firefox.

    Are you aware of Citrix receiver causing these sorts of issues? I have got that on my laptop.

    Not sure how to do a screen recording. The issues do not happen immediately, it is often after about an hour or so.

    Thanks.

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