Standalone not permitting PDF imports (1 week issue) to group library

Jonathan.Mackinnon
Over the last week I have been unable to import PDFs into group libraries. I manage a library for work and all users have been finding difficulties with this. Reference/PDF import is not affected for personal libraries (mine included).
I have checked the forum and from what I can tell this is not a storage or synching issue (I have 50% storage at the minute and completely synced files).

Can anyone help?
  • adamsmith
    How/where are you importing those PDFs and what happens when you try?
  • Jonathan.Mackinnon
    Hi Adam,
    I've tried drag&drop, attach using paperclip (greyed out), adding files direct from chrome plugin - no joy on any of them. Forgot to mention that the shared library is just over 2gb, is it likely that this would contribute?

    thanks!
  • adamsmith
    edited August 30, 2016
    This really sounds like file editing has been disabled in the group settings, either for all users or it's been restricted to admins. Have the owner check under "Manage Library" (from some screens it's called "Library Settings")

    (and no, group size would be irrelevant)
  • Jonathan.Mackinnon
    Thanks Adam, that's what it was. I'm the library owner, must've accidently changed it last time I was editing the group. Thanks a lot for your help!

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.