Upgrade StorageCannot access EBSCO PDFs
Hi, I think this has been covered before, but the solution I saw (adding the EBSCO translator to my translators folder) didn't work (and the translator was already in there anyway).
To recap: I'm using Zotero 4.0.29.10 as a Firefox add-on. In any EBSCO database I can add citation information to my Zotero folders. However, whenever I click on a PDF link in EBSCO I get a 404 Not Found error. Here is an example of the URL on top of a 404 Not Found page: http://content.ebscohost.com.ezproxy.lib.purdue.edu/ContentServer.asp?T=P&P=AN&K=110663381&S=R&D=llf&EbscoContent=dGJyMMvl7ESep7E4yOvsOLCmr06ep7NSsqm4SrKWxWXS&ContentCustomer=dGJyMO7r8Hzz27mF39%2FsU%2BPe7Yvy
When I disable Zotero as a Firefox add-on and restart, I can access the EBSCO PDFs without issue.
Many thanks for any help you can give.
Jane
To recap: I'm using Zotero 4.0.29.10 as a Firefox add-on. In any EBSCO database I can add citation information to my Zotero folders. However, whenever I click on a PDF link in EBSCO I get a 404 Not Found error. Here is an example of the URL on top of a 404 Not Found page: http://content.ebscohost.com.ezproxy.lib.purdue.edu/ContentServer.asp?T=P&P=AN&K=110663381&S=R&D=llf&EbscoContent=dGJyMMvl7ESep7E4yOvsOLCmr06ep7NSsqm4SrKWxWXS&ContentCustomer=dGJyMO7r8Hzz27mF39%2FsU%2BPe7Yvy
When I disable Zotero as a Firefox add-on and restart, I can access the EBSCO PDFs without issue.
Many thanks for any help you can give.
Jane
This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.
One thing you can try is to disable automatic proxy redirection in the "Proxy" tab of Zotero preferences. I'm a bit puzzled how that would cause this, but it's the only way Zotero could possibly affect the accessibility of a PDF through the webpage.
I use Library Literature & Info Sci FT on EBSCO quite heavily, and this problem popped up only recently. Weird.
If you do give me the URL of the PDF as you access it successfully, I may also be able to tell you how to fix the feature rather than disabling it.
Here is a URL from a PDF within EBSCO:
http://web.a.ebscohost.com.ezproxy.lib.purdue.edu/ehost/pdfviewer/pdfviewer?vid=2&sid=9a9dedfe-bb7f-467a-be5a-7cebc19feaa5%40sessionmgr4003&hid=4204
Glad we have a working solution for you.
In addition, I am also having the same problem with tandfonline.
I can't remember what I did or what changed but I can now access pdf's through EBSCO databases. I might've changed something in the proxies preferences.
I tried getting pdfs from a T&F journal & was able to do so.
example link with forwarding on: http://web.a.ebscohost.com.ezproxy.library.ubc.ca/ehost/viewarticle/render?data=dGJyMPPp44rp2/dV0+njisfk5Ie46bNOtaivUbKk63nn5Kx95uXxjL6rrU+tqK5JtZavUrOpuEi1ls5lpOrweezp33vy3+2G59q7Sq6nr1CzprJQsJzqeezdu33snOJ6u+bxkeac8nnls79mpNfsVbCmrk2rprBRsKirSK6opH7t6Ot58rPufOS884TqyuOQ8gAA&vid=3&sid=9b9b4e64-a77a-459e-98fb-6452a2008801@sessionmgr4006&hid=4109
Which always quickly goes to the standard framed viewer with correct listing on left pane, with blank central pdf viewing pane, and at this point URL reads:
http://web.a.ebscohost.com.ezproxy.library.ubc.ca/ehost/pdfviewer/pdfviewer?vid=6&sid=9b9b4e64-a77a-459e-98fb-6452a2008801@sessionmgr4006&hid=4109
Within the second whole page redirects to 404 (no more frames) showing this url:
http://content.ebscohost.com.ezproxy.library.ubc.ca/ContentServer.asp?T=P&P=AN&K=16439082&S=L&D=a9h&EbscoContent=dGJyMNHr7ESeprU4y9f3OLCmr0+ep7JSrqi4SrCWxWXS&ContentCustomer=dGJyMPGrtE+wp7dMuePfgeyx44Dt6fIA
After disable proxy redirect works fine:
Original link to pdf:
http://web.a.ebscohost.com.ezproxy.library.ubc.ca/ehost/viewarticle/render?data=dGJyMPPp44rp2/dV0+njisfk5Ie46bNOtaivUbKk63nn5Kx95uXxjL6rrU+tqK5JtZavUrOpuEi1ls5lpOrweezp33vy3+2G59q7RbSss1CurLFJt5zqeezdu33snOJ6u+bxkeac8nnls79mpNfsVbCmrk2rprBRsKirSK6opH7t6Ot58rPufOS884TqyuOQ8gAA&vid=2&sid=9e36b2db-b88f-4776-87f0-092dbe52dab8@sessionmgr4007&hid=4109
URL of framed viewer where pdf comes up fine:
http://web.a.ebscohost.com.ezproxy.library.ubc.ca/ehost/pdfviewer/pdfviewer?vid=3&sid=9e36b2db-b88f-4776-87f0-092dbe52dab8@sessionmgr4007&hid=4109
Used to work just fine for years, and it all works fine on school computers so I know it's not EBSCOhost's problem alone at least. This started happening one day all of a sudden and has been reliably happening all the time on some articles, not sure if it's all pdf's through ebsco or not but most.