Owner Password is not Recognized

laura.s.achenbaum
For some reason my password as owner is NOT working. I need help please logging in. Who can I talk to to verify my identity and re-open my account??
  • noksagt
    Your account information is presumably the same as you used to login to the forums....
  • laura.s.achenbaum
    Hi noksagt. I have two user names on this account - one as owner and one as member. It is my owner log in that is not working. How do I verify that I am owner in Zotero's world so that I can get back into my owner access rights?
  • laura.s.achenbaum
    Is someone at Zotero able to assist me, please?
  • fcheslack
    This is most commonly a mistake trying to use the wrong username/email and password combination, especially if you have multiple accounts.

    You can always reset your password.
    https://www.zotero.org/user/lostpassword

    The password reset email also notes the username associated with the account. If you continue to have trouble you should make sure you try that. Only the primary email address for an account works for logging in.
  • laura.s.achenbaum
    Thank you so much, fcheslack! That did the trick.

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