Unable to complete sync on SA

vinatan · May 9, 2016

Report ID: 2091580535

Apologies if this topic was posted before but I couldn't get this resolved. My SA has the list of references, can cite but no pdfs. Tried to sync several times but nothing is working. Restart doesn't work too.

Please advise

dstillman · May 9, 2016

Start here: https://www.zotero.org/support/kb/files_not_syncing

vinatan · May 9, 2016

Hi Dan,

I did all the checks and it's still not syncing.

Report ID: 311355368

dstillman · May 9, 2016

See the last step. We'll need a Debug ID, not a Report ID.

vinatan · May 10, 2016

Okay, the Debug ID: D1868477543. :)

Sorry about that...

dstillman · May 11, 2016

OK, so you're getting file sync errors. Start here: https://www.zotero.org/support/kb/file_sync_errors