error connecting to server

ztryan719 · April 29, 2016

Error connecting to server. Check your Internet connection.
But my internet is connected.
report id: 1802731421

dstillman · April 29, 2016

There's a good chance it won't help, but could you install the latest 4.0 Beta and see if that makes a difference? If not, you can reinstall the latest version from the main download page.

A few people have reported this problem with Firefox 46, but we haven't been able to reproduce it, so we're trying to narrow down the possible causes.

ztryan719 · April 29, 2016

Thank you for your reply. I tried but it does not work.

ztryan719 · April 29, 2016

when i reinstall the latest version from the main download page. It seems work for a while. The progress bar loading for a while. After that it shows the error again. report id:18133828

dstillman · April 29, 2016

We would have to see a Debug ID (different from a Report ID) for a sync attempt that produced the error.

ztryan719 · April 29, 2016

When i do it this time. the sync seems work.
Still here is the debug id: D1009943262.

goldberghiller · April 29, 2016

Here is another debug id, same problem: D894463820

dstillman · April 29, 2016

Consolidating the threads on this. If you're still seeing this, if you could email the info in https://forums.zotero.org/discussion/58790/error-connecting-to-server/#Item_6 and subscribe to that thread for updates, that'd be great. Thanks.