PDF not downloading from JSTOR

michaelsierraa
Since the change to the Zotero button in Chrome, citations from JSTOR are not being downloaded with a copy of the PDF article. An example case:

http://www.jstor.org/stable/2775210?seq=1#page_scan_tab_contents

I can still manually download PDFs and attach them to the citation, but obviously the scenario where a full citation + the PDF were scraped was much more efficient.

I am using Zotero v. 4.0.28.7, and Chrome v. 49.0.2623.110
  • adamsmith
    1) update Zotero -- I don't think it'll matter, but best to be sure and good idea to be on the most recent version anyway.
    2) Make sure you have downloaded/opened one PDF and accepted the use conditions before trying

    I don't think this should be affected by the recent changes in the Chrome connector at all (and works for me)
  • michaelsierraa
    edited April 11, 2016
    Zotero is up to date.

    Citation does not pull the PDF from this page (http://www.jstor.org/stable/2775210?seq=1#page_scan_tab_contents) or from the PDF after having clicked through "Download PDF" and getting to a standalone PDF in the Chrome browser (http://www.jstor.org/stable/pdf/2775210.pdf).
  • adamsmith
    if you're using Zotero 4.0.28.7, it's not up to date. The current Zotero version (not the same as the Chrome connector, necessarily) is 4.0.29.5

    Beyond that, run through:
    https://www.zotero.org/support/troubleshooting_translator_issues
    as relevant. I'd also be curious whether you get a PDF shown in the Saving to Zotero popup (and then a red x before it) or no sign of a PDF at all.
  • michaelsierraa
    Hrrm. Zotero does not identify that my version is out of date when I select the "Check for Updates" in Zotero Standalone. Will manually update.

    I did, however, manage to update Chrome, which seemed to fix the issue. For documentation's sake, I was getting the saving PDF text in the pop-up, but then a red X would appear. Now it seems to be saving correctly. <shrug>
  • dstillman
    Hrrm. Zotero does not identify that my version is out of date when I select the "Check for Updates" in Zotero Standalone. Will manually update.
    (We're aware of an issue with updates not showing up for some Standalone users. Will have a fix soon.)
  • dtof15
    I am having the same problem with the PDF not downloading from the Jstor or other journal providers. I manually save it as a pdf then drag it into zotero under the metadata reference... better if it went directly there. Is this a permission issue from the website? i definitely have the latest version
  • adamsmith
    Have you tried manually downloading one PDF, agreeing to JSTOR's terms of use, and see if the PDF attaches automatically afterwards?
  • dtof15
    Hi Adam - yes now it works! thanks for your help

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