syncing error- conflict resolution does not help

Hello all,
I keep seeing the red circle with the exclamation mark when I try to sync zotero.

When I try to click the green arrow again, and it brings up the Conflict Resolution pane, I dutifully go through all the conflicting files, deciding whether to keep the Local Object or the Remote Object.

Unfortunately, when I get to the end of this process, zotero still fails to sync and the red circle persists. Re-opening the conflict resolution pane, the same objects are there as ever.

Any ideas? I have zotero standalone (using it with Chrome) on two computers and an online account.

thank you all.
  • The general answer is https://www.zotero.org/support/kb/repeated_conflicts, i.e. there's apparently a sync error that hits at the end of conflict resolution.

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