[SOLVED] Report ID D379885954

corptoxbio
Hello,

Need help with Zotero Standalone. Obtained new computer. Sync times out with no error message. 90 records are downloaded from server out of 7,000+. Applied the reset option where local data is erased and replaced with server data with no effect. Suspect that there is a corrupted record, how to find the record is unclear.

Sumbitted debug report under D379885954 to Zotero.

With kind regards,
  • dstillman
    edited February 5, 2016
    1) What does "sync times out" mean? If you mean that it simply finishes without an error, you're almost certainly syncing with the wrong username:

    https://www.zotero.org/support/kb/changes_not_syncing

    2) If you mean something else, that's not a valid Debug ID. Can you try again?
  • corptoxbio
    Hi Dan,

    Thanks for the reply.

    1. "sync times out" means that there is no error message. We have entered the correct username/pwd several times. We know that the username/pwd is correct because approximately 90 records are retrieved, but no more. Thus, some records are sync'd, but not many.

    2. Sorry - there was a typo in the debug id. The correct debug id is D1379885954.

    Hope the above helps.
  • dstillman
    edited February 5, 2016
    Syncs are (currently) all or nothing — there's no way to get only partial data. Where exactly are you seeing only 90 items? What's selected in the left-hand pane?
  • corptoxbio
    Thanks Dan - Your input has helped us realize that we no longer had a problem.
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