Error saving item from acm.org (report ID: 2097135413)

joseduenas
Hi,
I'm using Zotero standalone and Safari plugin. I successfully add items from any website but www.acm.org. When I try to add an item from ACM, I get an error: "Error saving item, check Known Translator Issues for more information".

Anyone having the same issue?

The report ID is: 2097135413

Thanks.
  • adamsmith
    what's the specific URL you're trying, exactly as you see it?
  • joseduenas
    This one: http://dl.acm.org/citation.cfm?id=964287
  • adamsmith
    Works for me -- is that report ID from Zotero Standalone or from Safari? We'd want it from Safari
    https://www.zotero.org/support/reporting_problems#zotero_connectors_chrome_and_safari
  • joseduenas
    Hi Adam,
    no, sorry, it was from the standalone, These are the correct IDs for report and Debug in safari:

    report ID: 742255771
    Debug ID: D705642495

    Thank you very much!
    Jose
  • adamsmith
    @Dan - could you take a look please?
  • dstillman
    (4)(+0024208): Translate: Parsing code for ACM Digital Library

    (3)(+0000001): Translate: Beginning translation with ACM Digital Library

    (2)(+0000000): Translate: Translation using ACM Digital Library failed:
    line => 86
    column => 11
    string => TypeError: undefined is not an object (evaluating 'url.textContent')
    stack => scrape
    doWeb
    _translateTranslatorLoaded@safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/12fb2137/zotero/translation/translate.js:1156:70
    _translateTranslatorLoaded@safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/12fb2137/zotero/translation/translate.js:1724:67
    safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/12fb2137/zotero/translation/translate.js:1123:87
    _loadTranslator@safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/12fb2137/zotero/translation/translate.js:1479:24
    translate@safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/12fb2137/zotero/translation/translate.js:1123:24
    translate@safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/12fb2137/zotero/translation/translate.js:1715:49
    translate@safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/12fb2137/inject/inject.js:126:23
    safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/12fb2137/inject/inject.js:230:26
    safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/12fb2137/messaging_inject.js:93:35
    url => http://dl.acm.org/citation.cfm?id=964287
    downloadAssociatedFiles => true
    automaticSnapshots => true
  • markjmatthews
    I am having the same issue as well too.
    My erroneous URL: http://dl.acm.org/citation.cfm?id=2615431&CFID=690514190&CFTOKEN=93917943
  • inkytonik
    This is failing for me on the URLs above and many others. Is there any news on a potential fix or workaround?
  • adamsmith
    also on Safari?
  • inkytonik
    Yes, sorry, this is with Safari 9.0.1 (11601.2.7.2) on OS X 10.11.1.
  • adamsmith
    there's a known issues that Safari currently requires STandalone to be open when saving. Is that the case, i.e. do you have Zotero Standalone running when you try this?
  • inkytonik
    Yes, the Mac Zotero app is running the whole time. I can successfully save links and full text from others sites (e.g., Springer).
Sign In or Register to comment.