Sync Issues - Report 29158465

hornejenny · November 17, 2015

Hi,

I'm on a MacBook Pro, using Firefox 42. My account preferences in Firefox are correct. I don't know when this would have happened or how, but I am currently having this problem: when I open my browser and click on Zotero, the Library that I see belongs to someone else. This someone else used to be someone with whom I shared a Group library. But she has never used my laptop ever.

I really need to restore my actual Zotero files to this laptop's Firefox. Is this the time for one of those scary resets and if so, can you walk me through it?

Jennifer Horne

adamsmith · November 17, 2015

how about when you look at your library here on the webpage (click on "My Library")

hornejenny · November 17, 2015

I am using Zotero 4.0.28.7, if that's of help. Also, I removed the Zotero Add-on and downloaded a new one and opened Firefox and still found the library of this other person.

hornejenny · November 17, 2015

I see my entire library when I log in on the website.

adamsmith · November 17, 2015

OK, and when you click on preferences --> sync in ZOtero, the username says hornejenny?

hornejenny · November 17, 2015

Yep. In Firefox, that's the maddening part of this for me, my Zotero id and password are correct.

hornejenny · November 17, 2015

I wish I could send you screen shots of what I see but I don't know how to do that here. If it would help, let me know. And thank you!

adamsmith · November 17, 2015

Screenshots would help. Upload somewhere else (dropbox, imgur) link to from here.

hornejenny · November 17, 2015

https://www.dropbox.com/s/9jle50bxgil78xy/Screen Shot 2015-11-17 at 4.39.41 PM.png?dl=0

hornejenny · November 17, 2015

Not sure if what I have given you is what you need to see. The first screenshot, Screen Shot 2015-11-17 at 4.39.41 PM.png, shows you that I am seeing someone else's files.

Let me know if I can send you other shots to help.

hornejenny · November 17, 2015

https://www.dropbox.com/s/tc6krbj6ox45aon/Screen Shot 2015-11-17 at 4.39.57 PM.png?dl=0

https://www.dropbox.com/s/qzbsu2qb82ltk4w/Screen Shot 2015-11-17 at 4.07.29 PM.png?dl=0

https://www.dropbox.com/s/h4o5kkcesh7m7bx/Screen Shot 2015-11-17 at 4.14.48 PM.png?dl=0

https://www.dropbox.com/s/d65k6xc18p1j66p/Screen Shot 2015-11-17 at 4.41.08 PM.png?dl=0

adamsmith · November 17, 2015

curious. What does it say when you hover over the round green sync button at the top right of Zotero (don't press, just hover)?

And it looks like you also have Zotero Standalone installed, is that correct? If so, could you open that and check the sync settings
(that is this:
https://www.dropbox.com/s/qzbsu2qb82ltk4w/Screen%20Shot%202015-11-17%20at%204.07.29%20PM.png?dl=0
should look exactly the same in Zotero Standalone).

hornejenny · November 17, 2015

When I hover over that green circle error it says, "Sync With Zotero Server" and then in grey "Last sync: Not yet synced"

hornejenny · November 17, 2015

Hi,

I haven't been using the standalone on this MacBook Pro. I do use it on my other iMac. (I was under the impression that if I use it on my desktop I should not use it on my laptop. You can disabuse me of this false idea later if need be.) Did you want me to open Standalone on my desktop machine?

jh

hornejenny · November 17, 2015

Hi, again -

So, two things:

1) I don't even see Zotero Standalone on this MacBook Pro where I am having this issue.

2) I just checked my Preferences pane on my desktop mac where I do use Standalone and my Preferences appear to be correct and all is syncing properly.

Does that help or do nothing?

JH

adamsmith · November 17, 2015

sorry, I'll have to leave shortly and I don't want to be unavailable if you run into trouble, but I know how to fix this, though not what caused it in the first place.
If someone else wants to take this, that'd be great, too, otherwise I'll be back later tonight US CT

hornejenny · November 17, 2015

Hi, adamsmith -

While I do not understand how this happened, I noticed that my login on my preferences pane was only "hornejenny" and not my full email address. So I changed that and am waiting for a full sync. So far, I still see this other person's work here and not mine. But I am hopeful. I will report back.

JH

adamsmith · November 17, 2015

you can sync either with your e-mail address or your username. Chances are that syncing now will actually combine the two libraries, so I'd try to interrupt this unless you want that.

adamsmith · November 18, 2015

So presuming you didn't have a sync go through -- what I'd suggest is to set the data folder back to "Default" and restart Zotero. You should now see a completely empty library. Now sync and you should get your online library to sync to your local copy of Zotero.

hornejenny · November 18, 2015

Hi, adamsmith -

Thanks for staying on this. Yes, I interrupted the sync (I think) and I will do as you suggest.

Thanks again for your help.

JH