Upgrade StorageZotero frozen
After several years of no problems, since a few days ago when I clicked on Zotero to open it, every time I see a UAC message "Do you want to allow the following program to make changes...? and I answer yes, and Zotero opens. Then there is no response when I attempt to insert a citation from Zotero into a Word document. Also Zotero won't accept a file i drag to it - I see a circle with a diagonal line across it. Thanks for advice.
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edit: by account I mean Windows account, not Zotero account.
11-10-15 1756022853
11/11/15 1311144940
It sounds like you have tried re-installing Zotero? (don't try it multiple times -- if it doesn't work once, it won't).
Maybe try temporarily disabling security software, see if that's interfering?
As for the inability to add files to Zotero (which, apart from UAC, is the most unambiguous sign that something is fundamentally wrong), could you try clicking on My Library (make sure you're not in a group) and click on "Store Copy of File" under the green plus sign, select a file and tell us what happens.
An error has occurred. Please restart Zotero. You can report this error by selecting "Report Errors..." from the Actions (gear) menu."
I did that. The error number is 91701597. I restarted Zotero, got a black screen except for the message "Press enter (and a few more words - sorry I got impulsive here) and now it looks like I am back to the same frozen Zotero.
The file that you added to Zotero using "Store Copy" -- that's still there? And the date for that you're referring to: what date is that? Date Accessed? Date Modified? Or where are you seeing a date?
Did you test with security software disabled?
The other thing to check would be, given how weird your computer's behavior is, a thorough system check with a virus scanner.
My best bet at this point would be if you have any access to some type of expert who could check over your computer -- if you're seeing general issues with performance (which needn't be a virus, though it could be), it would be very helpful to exclude the possibility that Zotero's behavior is just a reflection of larger underlying problems. I'm not saying this is definitely the case, but several issues, in particular the UAC acting up, are quite odd.
As for the file you added -- I read that description above, but still don't know which date you're referring to nor whether you're still seeing that file in Zotero now.
I just noticed the yellow warning triangle in the upper right corner again, with the error message that says "The Group has reached its Zotero file storage quota. Some files were not uploaded. Other Zotero data will continue to sync with the server."
What are the implications of this? Thank you.
This means that one of the groups you are a member of (does it not say its name?) does not have any storage space left. Storage for groups depends on the group owner, so this may not actually something that you can affect directly.
What this means is that no new files will sync to the group. Data will continue to sync and (unless you're the group's owner and generally out of storage) so will your personal files.
Alternatively, could you have one very, very large file, e.g. the one you added when we were testing out things above? If so, delete that in Zotero, then empty the Zotero trash.