sync doesn't start (or end?)

Geert Buelens
Hi, after reinstalling Zotero & importing my library I started adding new items; and now the sync-icon doesn't seem to stop. What to do?

CODE 1797768302

thanks!
  • Geert Buelens
    maybe I should add that it says: "Last synchronization: hasn't synced yet' + I do no get a red Sync error icon.
  • dstillman Zotero Team
    Have you tried restarting Zotero?

    If so, provide a Debug ID for a few minutes of trying to sync.
  • Geert Buelens
    Hi Dan,
    I tried restarting - same.
    Debug ID: D1596963923.
    thanks! geert
  • dstillman Zotero Team
    Sync already running -- skipping auto-sync
    Temporarily disable auto-sync in the Sync pane of the preferences. Then restart Zotero, enable debug output logging, click the sync icon, and wait a few minutes. Then submit the output and provide the Debug ID.
  • Geert Buelens
    Hope I did it right.
    Even with auto-sync disabled, the sync icon started turning the moment I opened Zotero again.
    Debug ID: D1168301204.
  • dstillman Zotero Team
    No, that doesn't happen, so either you didn't disable auto-sync correctly or Zotero wasn't really closed. Check the setting in the prefs again, and if you're sure it's unchecked then restart your computer.
  • Geert Buelens
    D244540670
  • dstillman Zotero Team
    What happened after that? From the server logs, it looks like your download was processed after three minutes of waiting.
  • Geert Buelens
    Yes, seems to have worked. Thanks!

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