sync doesn't start (or end?)

Geert Buelens · September 13, 2015

Hi, after reinstalling Zotero & importing my library I started adding new items; and now the sync-icon doesn't seem to stop. What to do?

CODE 1797768302

thanks!

Geert Buelens · September 13, 2015

maybe I should add that it says: "Last synchronization: hasn't synced yet' + I do no get a red Sync error icon.

dstillman · September 14, 2015

Have you tried restarting Zotero?

If so, provide a Debug ID for a few minutes of trying to sync.

Geert Buelens · September 14, 2015

Hi Dan,
I tried restarting - same.
Debug ID: D1596963923.
thanks! geert

dstillman · September 14, 2015

Sync already running -- skipping auto-sync

Temporarily disable auto-sync in the Sync pane of the preferences. Then restart Zotero, enable debug output logging, click the sync icon, and wait a few minutes. Then submit the output and provide the Debug ID.

Geert Buelens · September 14, 2015

Hope I did it right.
Even with auto-sync disabled, the sync icon started turning the moment I opened Zotero again.
Debug ID: D1168301204.

dstillman · September 14, 2015

No, that doesn't happen, so either you didn't disable auto-sync correctly or Zotero wasn't really closed. Check the setting in the prefs again, and if you're sure it's unchecked then restart your computer.

Geert Buelens · September 14, 2015

D244540670

dstillman · September 14, 2015

What happened after that? From the server logs, it looks like your download was processed after three minutes of waiting.

Geert Buelens · September 14, 2015

Yes, seems to have worked. Thanks!