save freezing or error message

adrienne.marshall
Hello,

I've had two (related?) problems: When I click the zotero icon in my browser, it either shows a box saying "Save to MyLibrary" indefinitely, or shows the same box with an error message. The box is the same one that normally pops up to save; it's just not actually saving.

Example site: http://link.springer.com/article/10.1007/s00382-014-2357-4/fulltext.html

My configuration:
Mac OS X 10.10.3
Zotero version 4.0.27.7
connector: most recent Safari connector (downloaded yesterday)
browser: Safari

I've followed instructions on the troubleshooting page, with no luck.

I've reported the error, but don't get a Report ID.

Any help is much appreciated; thank you!
  • aurimas
    I've reported the error, but don't get a Report ID.
    what happens exactly?
  • adrienne.marshall
    The "report error" button turns grey so it's not clickable anymore, but no report ID shows up anywhere.
  • aurimas
    Could you instead submit a Debug log from both Safari and Zotero Standalone for an attempt to save the page you linked to above? https://www.zotero.org/support/debug_output
  • adrienne.marshall
    Ok, just did that. Debug ID is: D1366235219.
  • aurimas
    You should have submitted twice and gotten two IDs (for the same action). One for Safari and one for Zotero Standalone.
  • adrienne.marshall
    Oh, got it. Ok, redid it.
    Safari debug ID: D988504254
    Standalone ID: D1261211907
  • dstillman
    Aurimas:
    (4)(+0000002): Translate: Binding sandbox to http://www.pnas.org/content/101/34/12422.short

    (4)(+0000000): Translate: Parsing code for RDF

    (3)(+0000002): Translate: Initializing RDF data store

    (2)(+0000009): Translate: Translation using Embedded Metadata failed:
    line => 920
    column => 25
    string => TypeError: undefined is not a function (evaluating 'ZU.cleanISBN(identifiers[i])')
    stack => importItem
    doImport
    importRDF


    safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/34cb85ff/zotero/translation/translate.js:346:17
    initCallback@safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/34cb85ff/zotero/translation/translate.js:1821:25
    _initRDF@safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/34cb85ff/zotero/translation/translate.js:2199:11
    init@safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/34cb85ff/zotero/translation/translate.js:2276:17
    _loadTranslatorPrepareIO@safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/34cb85ff/zotero/translation/translate.js:1848:16
    safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/34cb85ff/zotero/translation/translate.js:1804:30
    _loadTranslator@safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/34cb85ff/zotero/translation/translate.js:1344:24
    _loadTranslator@safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/34cb85ff/zotero/translation/translate.js:1803:54
    haveTranslatorFunction@safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/34cb85ff/zotero/translation/translate.js:310:33
    safari-extension://org.zotero.zoteroconnectorforsafari-69X6C999F9/34cb85ff/messaging_inject.js:118:19
    url => http://www.pnas.org/content/101/34/12422.short
    downloadAssociatedFiles => true
    automaticSnapshots => true
    Then the same for HighWire 2.0. Works for me.
  • aurimas
    What's your Zotero Safari extension version? The 4.0.27.7 is the Standalone version.
  • adrienne.marshall
    I just updated my extension, and it works now! It does seem a little strange - I had tried updating the extension before starting this thread, with no results. I also only downloaded the extension yesterday (new computer). I'm embarrassed to say, I can't figure out how to see the version number for the Safari extension.

    Thank you for all the help, and for working on such an awesome product!
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