No sync from Webdav to Zotero, but OK the other way.

clausajj
Error report 9056744

I had Windows XP previously with zotero in Firefox, but after I upgraded to Windows 7, I cannot retrieve the files from my webdav server, which previously worked fine (4shared.com). Strangely, however, newly added files do synchronize nicely to the server.
When I try to synchronize manually, the green arrow starts spinning as usual, but after a few seconds I get an error report.
I tried deleting extension and sqlite files as proposed in previous threads with no success.
Hope someone has a solution!
Best Regards
Claus
  • dstillman
    Can you provide a Debug ID (different from a Report ID) for a sync attempt that fails?
  • adamsmith
    what's the size of the database (number of attachments)? 4shared has a maximum number of folders (5000) you can have in WebDAV, so that could well be what's going on if you have more than 2500 Zotero attachments.
  • clausajj
    Hi again
    Hi again

    Now, when I try to sync to webdav, no error occurs, but the library is still not sync'ed however. Strangely enough, all items in my library are marked with a blue dot, indicating that the file is there, but when I click on the item, Zotero says "Cannot locate etc", and the blue dot turns white in the middle.
    I have createde a debug ID D773954173.
    My library has 1666 items.

    Claus
  • dstillman
    If the sync is going through, we'd need a Debug ID for an attempt to open a file that produces the error.
  • clausajj
    OK, here it is: D803430307

    Claus
  • dstillman
    OK, look for a 8EPIWNS8 directory within 'storage' within your Zotero data directory. Is there anything in there? Are there 8EPIWNS8.prop and 8EPIWNS8.zip files on your WebDAV server?
  • clausajj
    No 8EPIWNS8 in my Zotero data directory, but both 8EPIWNS8.prop and 8EPIWNS8.zip are in my WebDAV server (apparently created last year)
  • dstillman
    See Files Not Syncing.
  • clausajj
    OK, I deleted the two files you mentioned on my webDAV server, reset my file sync history, but still no sync (no error report is generated, the green sync arrow just spins for a couple of seconds and then nothing happens)
  • dstillman
    Not sure why you deleted those two files — the point would've been to see if they sync down after resetting file sync history. You'll have to start at the beginning of those steps.
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