Cannot Sync (upload) Error Report # 1744441438

dwain0wilder
Haven't been able to sync successfully for days. The symptom is an orange "!" icon beside the sync button.

Please advise how to proceed.

Error Report # 1744441438
  • adamsmith
    what's the message if you click on the exclamation mark?
  • dstillman
    The name ‘[...]’ is too long to sync.

    Search for the item with this name and shorten it. Note that the item may be in the trash or in a group library.

    If you receive this message repeatedly for items saved from a particular site, you can report this issue in the Zotero Forums.
  • dwain0wilder
    Yes, that was the message I got also. Thanks for alerting me that the error icon is a "live" button. Maybe that could be be indicated somehow. Hovering over it simply says something like "error in sync." Maybe it should say something like "Click me for more info"

    Thanks for the tip!
  • adamsmith
    @Dan - adding "Click for more info" to the tooltip seems like a good idea to me. What do you thing?
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