Adding PDF file to library from websites Report ID:207398782

Ivanovic
I have a Mac. I use Chrome I have the latest Zotero verison and I am a new user.

This is the report ID of an issue that is arising when I am adding files (PDFs) to my library from the web page.
Report ID:207398782

When I have found the article I want I click on the Zotero icon but it only downloads the snapshot into my library.

I have authorised zotero to connect to chrome and have preferences set to automatically download PDF. Do I need to do anything else? Should I not be using chrome? Can someone help :)
  • adamsmith
    we need a URL for which that's happening. PDF download is site dependent.
  • Ivanovic
    http://onlinelibrary.wiley.com.ezproxy.ub.unimaas.nl/doi/10.1111/1468-0491.00178/epdf

    Is this what you mean?
  • adamsmith
    that should work & does for me.
    Could you try when you're on campus and can access the resource without the proxy, i.e. the ezproxy.ub.unimaas.nl part?

    Can you provide a debug ID (different from error report) from Chrome for an attempt to download that article:
    https://www.zotero.org/support/debug_output#zotero_connectors_chrome_and_safari
  • Ivanovic
    Here is the the Debug ID: D2064231719

    I'll check later today to see if it works without the proxy.

    Cheers.
  • dstillman
    adamsmith:
    (3)(+0000004): Translate: Creating translate instance of type import in sandbox

    (4)(+0000015): Translate: Binding sandbox to http://onlinelibrary.wiley.com.ezproxy.ub.unimaas.nl/doi/10.1111/j.1541-0072.2012.00458.x/epdf

    (4)(+0000003): Translate: Parsing code for RIS

    (3)(+0000024): Translate: Beginning translation with RIS

    (3)(+0000004): Translate: RIS: Dropping line outside of RIS record: Provider: John Wiley & Sons, Ltd

    (3)(+0000012): Translate: RIS: Dropping line outside of RIS record: Content:text/plain; charset="UTF-8"

    (5)(+0000003): Translate: Running handler 0 for itemDone

    (3)(+0000002): HTTP GET http://onlinelibrary.wiley.com.ezproxy.ub.unimaas.nl/doi/10.1111/j.1541-0072.2012.00458.x/pdf

    (3)(+0000002): Translate: Translation successful

    (5)(+0000002): Translate: Running handler 0 for done

    (3)(+0002449): Translate: Could not determine PDF URL.

    (3)(+0000003): Translate: No iframe found
  • adamsmith
    I think I know what's going on.
    could you describe what exactly you see on:
    http://onlinelibrary.wiley.com.ezproxy.ub.unimaas.nl/doi/10.1111/1468-0491.00178/pdf

    Is it just the PDF, or is there a bar above the PDF with publication information?

    @aurimas -- I think this is that weird situation were Wiley displays PDFs differently on a Mac. Do you have any new thoughts on this?
  • Ivanovic
    So when I click on the zotaro addon/plugin next to the URL it only downloads the 'snapshot' to my library. So I only have the reference information in my library not the actual PDF.

    However this problem doesn't occur when I use JSTOR or other databases. Mainly when I use Wiley, does this problem occur.

    Thanks for you help so far!
  • adamsmith
    we understand that. I'm asking you what you see in your browser, not in Zotero, on that page.
  • Ivanovic
    Sorry I miss understood, yeah I am only seeing the PDF.
  • adamsmith
    OK, so the problem is that the page is looking differently on Chrome for Mac than on other operating systems (including Chrome on Windows and Linux). We'll try to come up with a solution, but until then I unfortunately don't have anything better than manually attaching the PDF to the item after importing it (you can drag the URL to Zotero Standalone from Chrome to add a PDF).
    This does not, as far as we're aware, affect any other pages than Wiley.
  • crupprecht
    Hi,

    I've come across this problem as well - Chrome on Mac, at Wiley, no PDF download.

    I'm not 100% sure, but my guess is it has to do with Wiley's introduction of their "Readcube" system as a replacement for direct PDF access. When going to the PDF, you first get a rotating Readcube logo, then the PDF is loaded.

    I believe automatic PDF import was working at Wiley before.
  • aurimas
    edited March 20, 2015
    I pushed a patch that _may_ fix this issue. Please update your translators via Zotero Preferences -> General -> Update Now, restart your browser, and try again. Let us know if this works or not. If it doesn't work, please submit a Debug log from Zotero (not the browser) covering the import attempt. https://www.zotero.org/support/debug_output
  • crupprecht
    Thanks aurimas, much appreciated!

    Looks like it didn't work, I submitted the debug log, ID is D549787310.
  • dstillman
    Aurimas: No attempt to save a PDF there, just abstract.html.
  • aurimas
    Oops. I forgot to actually push the fix. Sorry about that. Should be available now. Please follow my instructions above to update.
  • crupprecht
    Aurimas - awesome, works! Thanks a lot!
  • adamsmith
    in case that wasn't clear @Invanovic -- that should work for you too, now, after following the update instructions.

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