JSTOR
This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.
Please run through these:
http://www.zotero.org/support/troubleshooting_translator_issues
and if they don't help, start a new thread (note that that last post here is more than 1 1/2 years old, so nothing in this thread is relevant) and provide all the information required in the last step.