Zotero Can't find my group library

dwain0wilder · March 9, 2015

Visitors (and I) keep getting a message to the general effect of "Sorry, we're having trouble finding that. Please try again in a minute."

This has been happening for about a month, and people trying to use the library are misinterpreting the message as a bad url.

Anyone else having this problem?

Can something be done to address this error? Here's the group library in question: https://www.zotero.org/groups/dontfrackwithnewyork/items

Thanks!

adamsmith · March 9, 2015

you'll want to move this to the "Website" category of the forum (you can change category by editing your first post).
I did get the same message for the URL, but strangely it worked fine when going through the group's landing page https://www.zotero.org/groups/dontfrackwithnewyork and then clicking through to the library.

dwain0wilder · March 9, 2015

Thanks, Adam. And thanks for verifying. Yes, there doesn't seem to be anything wrong with the url, just with the zotero engine's url resolution process.

fcheslack · March 9, 2015

I can't reproduce this.
Did the library page load and then you got an error when it was trying to load the data? (the typical site frame would still be there, but no library data would load)

Was it an error page entirely different from the library?

fcheslack · March 9, 2015

I think we've tracked this down. We were still trying to accommodate the possibility of users without javascript enabled, but even the limited requests it was trying to do in that case were taking too long (I imagine because there are a lot of collections in that library). Let us know if you see this again.