Report ID: 1028928189

Cathy Wilcock
Zotero on my laptop is not syncing and is asking for me to check my internet connection. The internet connection is fine.

All best, Cathy
  • Cathy Wilcock
    It says 'error connecting to server' ...
  • dstillman
    This is usually due to misconfigured system proxy settings or security software on your system interfering with Zotero Standalone's ability to connect to https://sync.zotero.org/. Make sure that your system proxy settings are fully disabled if not in use, and try temporarily disabling your security software. You can also check the certificate info, though that would usually produce a different error.
  • Cathy Wilcock
    Thanks for your response. I've sorted it out and it was something to do with the time and date on my laptop being wrong. I corrected the time and date and Zotero synced perfectly after that.

    Unfortunately, my time and date only stays right for about half an hour so I will have to keep correcting it if I want Zotero to sync properly throughout the day.... I realise there is nothing you can do about this though!
  • adamsmith
    (if this is on Windows, it's a fairly well-known problem and you can google for a solution).
  • Cathy Wilcock
    edited March 4, 2015
    Yeah, thanks although I have googled and have tried all of the recommendations

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.